WILLISSA HEBERT
Houston
Summary
Beverage specialist in the making with over a decade of experience in customer engagement and brand awareness, known for driving significant sales growth through innovative marketing strategies. Demonstrates exceptional skills in public speaking, event coordination, and social media management, effectively enhancing product knowledge and customer interaction. Passionate about the wine and spirits industry ready for the opportunity to grow and elevate my career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wine Club Manager
Pur Noire Winery
Houston
03.2025 - 08.2025
- Managed wine club membership database and ensured accurate member information.
- Coordinated monthly wine shipments and maintained inventory levels for members.
- Provided exceptional service
- Opened and closed the tasting room.
Bartender
Levels Night club
Houston
08.2024 - 12.2024
- Prepared and served cocktails, ensuring customer satisfaction and repeat business.
- Managed inventory, reducing waste and optimizing stock levels.
- Resolved customer complaints, enhancing guest experience.
- Collaborated with team to maintain a clean and safe environment.
- Maintained meticulous cleanliness and organisation behind the bar.
- Ensured strict adherence to health and safety regulations, preserving the club's reputation.
Bar manager/Bartender
Front Deck Bar & Grill
Houston
04.2016 - 12.2018
- Led bar operations, enhancing customer satisfaction and increasing daily sales.
- Trained 12 staff, boosting service efficiency and reducing wait times.
- Implemented inventory controls, reducing waste by 8% and optimizing resources.
- Spearheaded bar operations overhaul, driving sales growth and enhancing customer satisfaction through strategic improvements and team leadership.
- Analyzed sales trends and customer feedback to implement data-driven strategies, boosting bar profitability and enhancing guest experiences.
Brand Ambassador
Wines and More
Houston
02.2016 - 07.2017
- Engaged customers at events, boosting brand loyalty and sales growth.
- Wine tasting events, elevating customer knowledge and Cultivated strong relationships, resulting in substantial sales growth.
Bar manager/Bartender
Mystic Lounge
Houston
12.2014 - 04.2016
- Managed bar operations, boosting sales and enhancing customer satisfaction.
- Trained staff, improving service quality and efficiency.
- Implemented promotional events, driving customer engagement.
- Crafted signature cocktails to align with the theme of the lounge.
- Resolved customer issues, ensuring a positive experience.
Education
Beverage Specialist
Society of Wine Educators (SWE)
09.2025 - 09.2025
Mixology
TEXAS SCHOOL OF BARTENDERS
High school diploma -
SOUTHWEST CHARTER ACADEMY
Skills
- Customer service
- Wine knowledge
- Wine pairing
- Product Knowledge
- Sales growth strategies
- Customer rapport
- Customer Engagement
- Event Coordination
- Effective Communication
- Social Media Management
- Mixology techniques
- Inventory management
- Attention to detail
- Communication skills
- Client relationship management
- Staff management
- Team collaboration
- Critical thinking
- Brand promotion
- Multitasking capacity
Certification
- T.A.B.C
- Food Handlers
References
- Nikki Harris, Ex Manager 425-361-8537
- Frank Butler, Owner/CEO SD Concepts, 404-314-587
- George Nash, Retired Exxon Engineer, 832-331-9927
- Lisa Ashabranner, Ex Supervisor, 713-515-7819
- Haylee Cook, Bar Manager, 346-560-6275
Timeline
Beverage Specialist
Society of Wine Educators (SWE)
09.2025 - 09.2025
Wine Club Manager
Pur Noire Winery
03.2025 - 08.2025
Bartender
Levels Night club
08.2024 - 12.2024
Bar manager/Bartender
Front Deck Bar & Grill
04.2016 - 12.2018
Brand Ambassador
Wines and More
02.2016 - 07.2017
Bar manager/Bartender
Mystic Lounge
12.2014 - 04.2016
Mixology
TEXAS SCHOOL OF BARTENDERS
High school diploma -
SOUTHWEST CHARTER ACADEMY