Wendy Doran
Temecula,CA
Summary
Dedicated, enthusiastic, independent, outgoing professional with over 25 years of experience in diversified sales support and extensive customer service. Strong client relation skills. Proven ability to acquire and maintain customer accounts. History of successfully engaging directly with customers and members to maintain satisfaction and contribute to company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Wine Club Manager
Chapin Family Vineyards
05.2023 - Current
- Provide concierge service to guests in an efficient manner with great attention to detail. Responding quickly to wine club members to provide assistance with complaints and offering solutions without sacrificing company policies.
- Developed strategic partnerships with local businesses and organizations, increasing brand awareness and driving Wine Club membership growth.
- Designed engaging email newsletters that highlighted new arrivals, upcoming events, and exclusive member offers, driving retention rates upward.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Wine Club Manager
Wiens Family Cellars
08.2008 - 02.2020
- Curated a diverse selection of wines for club members, ensuring variety and quality across offerings.
- Developed strategic partnerships with local businesses and organizations, increasing brand awareness and driving Wine Club membership growth.
- Maintained comprehensive records of customer preferences, enabling tailored wine recommendations that increased member satisfaction.
- Effectively resolved any customer concerns or disputes in a timely manner, maintaining high standards of professionalism.
- offsite wine sales events such as special pourings, festivals, wine and food events
Education
Associate of Arts - Business/Marketing
Mount San Jacinto College
Menifee CAABC Certified
WSET Level 1
Skills
- Contract Negotiation
- Marketing and Advertising
- Team member development
- Microsoft Office
- Extensive Wine Knowledge
- Team Player
- Adaptable
- Quick Learner
- Leadership Ability
- Self Motivated
- Exceptional Organizational Skills
- Time Management
Timeline
Wine Club Manager
Chapin Family Vineyards
05.2023 - Current
Wine Club Manager
Wiens Family Cellars
08.2008 - 02.2020
Associate of Arts - Business/Marketing
Mount San Jacinto College
ABC Certified
WSET Level 1
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