Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Ahlborn

Santa Rosa,CA

Summary

Detail-oriented Customer Service Manager with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking the opportunity to enter the Wine Industry and grow my passion for wine.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Wine Club & Membership Lead/Coordinator

Foley Family Wines & Spirits
11.2023 - Current


  • Serve as the primary point of contact for all membership inquiries, providing exceptional customer service and timely responses to questions or concerns.
  • Streamlined membership application process for improved efficiency and a smoother onboarding experience for new members.
  • Trained staff on best practices related to member services, promoting a consistent high-quality experience across all touchpoints.
  • Managed membership database, ensuring accurate record-keeping and timely communication with members.

Branch Services Manager

Westamerica Bank
04.2021 - Current
  • Open and close new consumer, business, trust accounts
  • Responsible for training all new Westamerica Bank employees across four branches in Lake County
  • Provide expert customer service
  • Multitask by managing five separate systems
  • Upsell new account products and services
  • Conduct internal sales activity for new product and service referrals
  • Cross sell appropriate products and services to clients and prospects
  • Respond well to constructive feedback and work to correct any noted concerns
  • Process branch capture, certifications, assisting with cash shipments as well as balancing ATM and Vault security

Front Office Coordinator

Scott Family Dental
07.2018 - 04.2021
  • Answer multiple phone lines and schedule appointments
  • Provide excellent customer service
  • Confidential record keeping
  • Check patients in and out
  • Create and discuss treatment plans
  • Account billing and handling
  • Insurance verification, submit and process claims, pre-determinations and reconsiderations
  • Collecting of monies
  • Knowledge of Eaglesoft

Teller

Redwood Credit Union
10.2017 - 06.2018
  • Greet members
  • Assist members with processing transactions; withdraw funds, transfers, account and loan payments
  • Inform members of credit union services, such as auto loans, auto insurance, financial advisors, etc
  • Maintain and balance cash drawers

Cosmetics Department Manager

Macys
06.2009 - 10.2017
  • Supervise complete operations of cosmetics line, including managing a team of highly productive beauty advisors
  • Train and coach new and current associates on company polices, procedures, product knowledge, and personal and department productivity goals
  • Provide excellent customer service
  • Communicate regularly with vendors, buyers, distributors and planners
  • Develop business events to ensure execution to achieve counter productivity goals
  • Review and analyze business performance of weekly, monthly, seasonal and annual sales results.

Education

High School Diploma -

Healdsburg High School
Healdsburg, CA
2008

Skills

  • Bilingual
  • Expert customer service
  • Multitasker
  • High Quality Member Services and Support
  • Organized
  • Customer Accounts Management
  • Ability to train and develop teams
  • Extensive sales experience
  • Staff Management
  • Professional Relationships
  • Financial Services
  • Community Relations
  • Confidential Records Management

Certification

  • WSET Level 1
  • Registered Beverage Server
  • State of Ca Food Handler Card

Timeline

Wine Club & Membership Lead/Coordinator

Foley Family Wines & Spirits
11.2023 - Current

Branch Services Manager

Westamerica Bank
04.2021 - Current

Front Office Coordinator

Scott Family Dental
07.2018 - 04.2021

Teller

Redwood Credit Union
10.2017 - 06.2018

Cosmetics Department Manager

Macys
06.2009 - 10.2017

High School Diploma -

Healdsburg High School

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Sarah Ahlborn