MICHELLE BATURONI
Coachella,CA
Summary
Oversee member services, lifestyle, and club operations to ensure members receive exceptional customer care. With 6+ years of experience in the hospitality industry. Maintaining a professional and positive demeanor, communicate with team members, enhancing customer experience and satisfaction. Contributing to company success with detail oriented organization skills including quality, speed, and process optimization. Articulately results-oriented with exemplary passion for developing lasting relationships.
Overview
8
8
years of professional experience
Work History
Membership Coordinator
BlueStar Resort & Golf
Indio, CA
02.2018 - Current
- Onboard new members; including sending welcome letters, conducting orientation, setting up accounts.
- Oversee membership data system to keep information updated and complete.
- Scheduled and assigned daily work, activities, and tasks for the front desk
- Having knowledge of the club rules and local events to provide members and guest with information regarding the club recreation, or other activities
- Maintain daily club standard operating procedures for opening and closing of the
- Coordinate and arrange meetings, prepare agendas, and record and transcribe department meetings
- Worked closely with accounting department on billing inquiries from members.
- Collected deposits or payments and arranged for billing.
- Assist Accounting department by processing checks, and updating member accounts
- Maintained membership database, ensuring that all information was current and accurate
Concierge
BlueStar Resort & Golf
Indio, CA
06.2019 - 03.2020
- Lead concierge monitored staff performance to provide a high level of customer service
- Managed daily operations of concierge desk
- Trained staff in delivering top-quality services in alignment with company's core value
- Greet and welcome member and guest and responding to their needs
- Assist member services with administrative support, such as mail delivery, email, and phone calls
- Spreadsheet creations and daily entry updates to website and creation of promotional flyers
- Managed check-in and check-out procedures for guests
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Used internal software to process reservations, check-ins, and check-outs
- Maintained clean and organized front desk areas to uphold polished company image
Gate Host
BlueStar Resort & Golf
Indio, CA
02.2018 - 04.2019
- Welcome all visitors approaching the gate
- Control traffic at entry gate
- Issued access cards to residence, guest, restaurant guest, and delivery services
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Provided instructions for new residents on gate system operation
- Monitored gate areas and addressed security situations with management
Retail Sales Associate
Charming Charlie
Palm Desert, CA
11.2017 - 02.2018
- Greeted and answered customer questions about products and services, helped locate merchandise, and promoted key items
- Utilized upselling techniques to promote additional products and increase sales
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Used POS system to process sales, returns, online orders, and gift card activations
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Education
High School Diploma -
La Quinta High School
La Quinta, CA05.2014
Skills
- Bilingual
- Active Member Engagement
- Customer Service
- Administrative and Office Support
- Organizational Systems
- Communication
- Tasks Manager
- Hospitality Service
- Front Desk Operations
- Computer Literate
- Time Management
- Performance Improvement
- Active member engagement
- Sales
Timeline
Concierge
BlueStar Resort & Golf
06.2019 - 03.2020
Membership Coordinator
BlueStar Resort & Golf
02.2018 - Current
Gate Host
BlueStar Resort & Golf
02.2018 - 04.2019
Retail Sales Associate
Charming Charlie
11.2017 - 02.2018
High School Diploma -
La Quinta High School