Melanie Loya
San Antonio,Texas
Summary
Business Management & Technology student pursuing a career in administrative and business operations, seeking to contribute strong coordination and organizational skills while continuing to grow in a professional business environment.
Overview
5
5
years of professional experience
Work History
Membership Coordinator
National Association for Latino Community Asset Builders (NALCAB)
07.2025 - Current
- Support membership engagement and relationship management for a national network of 200+ nonprofit and community development organizations.
- Coordinate member onboarding, orientations, renewals, and follow-up communications to ensure a positive member experience.
- Serve as a primary point of contact for membership inquiries, account updates, payment questions, and access to member resources.
- Maintain accurate member records, organizational profiles, CRM information, and administrative documentation.
- Track membership applications, renewals, invoices, payments, and outstanding requests to support retention and operational efficiency.
- Collaborate with accounting, communications, and program teams to coordinate initiatives, address member needs, and meet deadlines.
- Utilize Microsoft 365, Monday.com, Zapier, and CRM systems to organize workflows, maintain reports, and improve administrative processes
Office Manager
Hidden Hills Med Spa
05.2023 - 05.2025
- Managed daily office operations, client communications, appointment scheduling, and administrative workflows.
- Built and maintained positive client relationships by responding to inquiries, resolving concerns, and ensuring a professional customer experience.
- Coordinated staff schedules, onboarding, training, and internal communications to support efficient daily operations.
- Maintained confidential client records, prepared reports, and organized administrative documentation.
- Supported bookkeeping, expense tracking, vendor coordination, and inventory management.
- Identified and resolved scheduling and operational issues while maintaining service quality and organizational efficiency.
Marketing Manager
Oasis Med Spa
01.2022 - 03.2023
- Developed and implemented marketing strategies and promotional campaigns to increase brand awareness, customer engagement, and sales.
- Created marketing materials, brochures, flyers, website content, social media content, and sales-support materials.
- Managed social media campaigns and evaluated customer experience across multiple channels and touchpoints.
- Monitored competitors and analyzed market trends to identify growth opportunities and keep marketing strategies current.
- Coordinated promotional campaigns, product launches, events, and integrated marketing efforts with the business team.
Education
Associate of Applied Science - Business Management & Technology
Alamo Colleges District
Certified Associate In Project Management (CAPM) - Project Management
Project Management Institute (PMI)
02.2026 - 05.2026
Skills
- Project Coordination & Administrative Support
- Scheduling & Calendar Management
- Document Control & Records Management
- Vendor & Stakeholder Coordination
- Event Planning & Logistics Coordination
- Invoice Processing & Payment Tracking
- Employee Timesheets & Timekeeping
- Reporting & Data Tracking
- Workflow Development & Process Improvement
- Microsoft 365 (Excel, Outlook, Teams, Word)
- Mondaycom & Zapier
- CRM & Database Management
- Bilingual: English & Spanish
Timeline
Certified Associate In Project Management (CAPM) - Project Management
Project Management Institute (PMI)
02.2026 - 05.2026
Membership Coordinator
National Association for Latino Community Asset Builders (NALCAB)
07.2025 - Current
Office Manager
Hidden Hills Med Spa
05.2023 - 05.2025
Marketing Manager
Oasis Med Spa
01.2022 - 03.2023
Associate of Applied Science - Business Management & Technology
Alamo Colleges District