Jazmyne Brookshire
New Haven
Summary
Detail-oriented Membership Coordinator with proven skills in customer service, data entry, and regulatory compliance. Expertise in managing member accounts and improving processes to enhance operational efficiency. Seeking to contribute analytical and organizational skills in a Human Resources Classification Trainee role.
Overview
2
2
years of professional experience
Work History
Membership Coordinator
Boys & Girls Clubs of Greater New Haven
New Haven
11.2024 - Current
- Manage and maintain 200+ active member accounts, ensuring accurate documentation, compliance with organizational policies, and data integrity within Salesforce and Transact systems
- Research and resolve account discrepancies by reviewing financial records, payment histories, and internal documentation
- Interpret and apply organizational policies related to billing, membership eligibility, and account adjustments
- Process financial transactions, account write-offs, and payment tracking
- Develop standardized email templates and written communications to ensure clarity and consistency in mass member correspondence
- Serve as liaison between families, program staff, and administration to resolve concerns and ensure timely service delivery
- Maintain confidentiality of sensitive financial and personal information in accordance with organizational standards
- Support process improvements by identifying workflow inefficiencies and recommending documentation updates
Student Worker
University of Connecticut Dining Services
Storrs
09.2023 - 05.2024
- Worked in a fast-paced, high-volume environment while rotating between multiple service stations
- Managed student check-in for over 100 students per shift with accuracy and efficiency
- Maintained cleanliness and sanitation standards in accordance with university regulations and guidelines
- Supported daily operations by cleaning dishes, sanitizing surfaces, and ensuring a welcoming dining environment
- Operated kitchen equipment following safety and sanitation guidelines.
Student Intern
Yale University Environmental Health & Safety
New Haven
08.2023 - 08.2023
- Reviewed controlled substance registrations to identify discrepancies and schedule disposals
- Evaluated usage of the controlled substance online inventory system among registrants
- Assisted with compliance investigations and training needs for 100+ university employees
- Supported invoice review for the Clean Air Device maintenance program
- Communicated with lead scientists regarding expired substances and chemical compliance issues
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT05-2024
Skills
- Customer service
- Customer relationship management
- Microsoft Excel (data sorting, conditional formatting, basic lookup functions)
- Microsoft Word & PowerPoint
- Salesforce (data management, reporting, email communication)
- TransACT System (grant recipient member management, attendance tracking)
- Google Workspace & OneDrive
- Data entry & records management
- Written correspondence and documentation drafting
- Policy and procedure interpretation
- Regulatory compliance support
- Confidential records management
- Problem-solving and discrepancy resolution
- Time management in high-volume environments
Timeline
Membership Coordinator
Boys & Girls Clubs of Greater New Haven
11.2024 - Current
Student Worker
University of Connecticut Dining Services
09.2023 - 05.2024
Student Intern
Yale University Environmental Health & Safety
08.2023 - 08.2023
Bachelor of Arts - Psychology
University of Connecticut