Amber Lesniewski
Rohnert Park,CA
Summary
Proven leader in the wine industry, adept at boosting customer engagement and retention for companies like Buena Vista Winery. Expert in utilizing Excel and fostering team goals, I have significantly enhanced business operations and growth through innovative membership programs and exceptional event management. Skilled in both strategic oversight and cultivating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Wine Club & Membership Specialist
Foley Family Wines & Spirits
10.2023 - Current
- Communicate through phone, email and in-person about club allocations that occur four times per year.
- Process ecommerce and wine club orders daily, handle any shipping needs and update account information for approximately 10,000+ members.
Administrative Manager
Cream's Dismantling & Scrap
06.2023 - 10.2023
- Supervise daily operations in the office for vendors and clients through email and phone.
- Plan and organize monthly meetings for employees, maintain physical and digital employee records for HR, and manage calendars.
Lead Coordinator
TribeFit SF
02.2023 - 10.2023
- Working fully remotely, using Lead Connector, Gym Launch, and Momence programs, I managed and organized all bookings for potential new clients by setting up in-person consultations with the trainers.
- Called, texted and emailed through the program to ensure each booking was scheduled and confirmed, rescheduling if needed.
Membership & Operations Manager
Kivelstadt Cellars
06.2020 - 06.2023
- Maintained excellent communication with members and guests through the phone, email and in-person connections, handled any shipping needs and monthly wine inventory.
- Set up each twice a year club shipment, processed all wine orders, organized shipping needs, handled declines and cancellations, and helped to create the monthly subscription club.
Tasting Room Lead
B.R. Cohn Winery
11.2019 - 03.2020
- Guided Tours and Tasting Experiences, sales and membership enrollments. Open and Close the Tasting Room.
- Knowledge of all wineries and experiences in the Vintage Wine Estates Portfolio along with winemaking techniques and wine for all brands.
Hospitality Manager
Pangloss Cellars
04.2018 - 11.2019
- Inform the tasting room team with monthly goals for sales and membership enrollments. Open and Close the Tasting Room, and organize the calendar for scheduled tastings.
- Interviewing and hiring new employees, onboarding and training.
Membership Coordinator & Guest Services
JCB Collection
10.2017 - 04.2018
- Coordinate each wine club shipment, place orders through WineDirect and handle club pickups and shipping needs.
- Enter in new enrollments, handle cancellations and skip requests as well as general customer service questions and needs through email, phone and in-person communications.
Tasting Room Associate
Buena Vista Winery
04.2013 - 10.2017
- Guided Tours and Tasting Experiences, wine and merchandise sales, customer service through phone and email.
- Knowledge of all wineries in the company portfolio and wine varietals, along with history of the owner and founder. History of vineyard management, harvest, and winemaking techniques.
Tasting Room Associate
D'Argenzio Winery
07.2012 - 03.2013
- Direct to Guest Sales, Wine Tastings, and Wine Club Membership Enrollments.
- Special Events, Office Administrative Assistance, Inventory.
Education
Associate of Arts - Wine Business & Marketing
Santa Rosa Junior College
Santa Rosa, CA05.2015
High School Diploma -
Rancho Cotate High
Rohnert Park, CA06.2009
Skills
- Winery & Vineyard Tours, member retention, excellent customer service, email & phone Communication
- Kind and outgoing, fun personality, flexible, dependable, and adaptable
- Proficient in Excel, Word, ShipStation, ShipCompliant, AMS, WineDirect, eCellar, Vincipia, Square, SalesForce, Tock, Teams, Outlook, and Google Docs
Timeline
Wine Club & Membership Specialist
Foley Family Wines & Spirits
10.2023 - Current
Administrative Manager
Cream's Dismantling & Scrap
06.2023 - 10.2023
Lead Coordinator
TribeFit SF
02.2023 - 10.2023
Membership & Operations Manager
Kivelstadt Cellars
06.2020 - 06.2023
Tasting Room Lead
B.R. Cohn Winery
11.2019 - 03.2020
Hospitality Manager
Pangloss Cellars
04.2018 - 11.2019
Membership Coordinator & Guest Services
JCB Collection
10.2017 - 04.2018
Tasting Room Associate
Buena Vista Winery
04.2013 - 10.2017
Tasting Room Associate
D'Argenzio Winery
07.2012 - 03.2013
Associate of Arts - Wine Business & Marketing
Santa Rosa Junior College
High School Diploma -
Rancho Cotate High
Similar Profiles
Denise RoachDenise Roach
Director of Marketing at Foley Family WinesDirector of Marketing at Foley Family Wines
Savannah ContrerasSavannah Contreras
Wine Club & Membership Manager at Foley Family WinesWine Club & Membership Manager at Foley Family Wines
Rafael MendozaRafael Mendoza
Operations Supervisor/Safety Trainer at Foley Family WinesOperations Supervisor/Safety Trainer at Foley Family Wines