Summary
Overview
Work History
Education
Skills
Certification
Leadership/Activities
Timeline
Community Service
Generic

Kay Ross

Rochester,MN

Summary

Developed skills in customer service and sales in fast-paced retail environment, looking to transition into new field. Demonstrated ability to engage with customers and handle transactions efficiently. Excited to bring transferable skills in communication and problem-solving to new opportunity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Associate

Nike Company Store
07.2025 - 08.2025
  • Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
  • Stocked and arranged merchandise by size, color, or category, ensuring items were clearly labeled and easy to find.
  • Managed inventory levels, monitored stock, and performed timely replenishments to avoid product shortages.
  • Operated the register efficiently, handling cash, applying discounts, processing payments, and ensuring balanced drawers.
  • Assisted customers in locating products and provided personalized recommendations based on their needs and preferences.
  • Delivered excellent customer service by responding to inquiries, resolving issues promptly, and supporting returns or exchanges.
  • Promoted reward programs and supported customers through the checkout process, including applying discounts and printing receipts.
  • Set up and maintained merchandise racks and promotional displays to draw customer interest and support sales goals.

Assistant

The Arts Creative
06.2023 - 08.2025
  • I have supported daily operations to ensure smooth customer experiences while assisting in organizing events and workshops that foster a creative environment. In addition to helping with community outreach efforts, I have maintained the studio’s cleanliness by vacuuming, mopping, and organizing materials. My role also includes assisting the owner during art lessons by preparing supplies, supporting students, and occasionally leading classes. Furthermore, I have taken on the responsibility of opening and managing the studio in the owner’s absence, providing customer assistance to ensure seamless operations.

Sales Associate

Wild Isles
04.2022 - 10.2024
  • I have provided exceptional customer service by assisting customers in selecting quality products while ensuring transactions are processed accurately, handling cash, and maintaining records. To uphold high standards, I have inspected products before sale, packaged and prepared customer orders for shipment, and managed warehouse organization and inventory. Additionally, I have facilitated timely deliveries by transporting orders to the post office as needed.

Education

High School -

Thomas Jefferson Senior High School
Bloomington, MN
05.2025

Skills

  • Inventory management
  • Organizational skills
  • Multitasking
  • Attention to detail
  • Babysitting
  • Communication skills
  • Customer service
  • Problem-solving

Certification

Certified Nurse Assistant and CPR Certified

Leadership/Activities

High School Basketball Team |Captain, Varsity Player | 2021 – 2025 Led team practices and encouraged teammates as captain during senior season. Received the Jag Spirit Award for exemplary sportsmanship and team support. High School Softball Team | Varsity Player | 2021-2025 Earned Most Improved Player (2024) after progressing from minimal playing time to a key pitch hitter. Demonstrated perseverance and adaptability while contributing to team success.

Timeline

Retail Associate

Nike Company Store
07.2025 - 08.2025

Assistant

The Arts Creative
06.2023 - 08.2025

Sales Associate

Wild Isles
04.2022 - 10.2024

High School -

Thomas Jefferson Senior High School

Community Service

Nativity of Mary Youth Group, Co-Founder, Bloomington, MN, 2024-2025, Present, Established a welcoming community for teens to grow in faith, love, and service. Organized service projects and events, fostering meaningful connections among members.

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