Summary
Overview
Work History
Education
Skills
Timeline
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Ray Calonzo

Renton,WA

Summary

Dynamic retail professional with extensive product knowledge and a proven track record at IKEA Home Furnishings. Skilled in team building and customer engagement, I consistently achieved sales goals while mentoring new hires. My expertise in visual merchandising and inventory management enhances store presentation and operational efficiency.

Overview

8
8
years of professional experience

Work History

Retail Associate

IKEA Home Furnishings
Renton, Washington
11.2024 - 05.2025
  • Achieved daily sales goals through collaboration and effective communication with team members.
  • Demonstrated extensive product knowledge to address customer inquiries and provide tailored recommendations.
  • Mentored new hires during initial training, facilitating rapid integration into the team.
  • Provided management with insights on customer preferences, buying trends, and areas for improvement.
  • Maintained organized sales floor, ensuring proper merchandise display and stock levels.
  • Identified and implemented process improvements within store operations workflow.
  • Participated in merchandising activities, including display setup and promotional signage arrangement.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction.

Amusement Lead

Round One Entertainment
Tukwila, Washington
08.2021 - 01.2023
  • Maintained effective work environment, promoting collaboration among associates.
  • Acquired knowledge of inventory management and audit logging processes.
  • Delivered satisfactory customer service in fast-paced settings across multiple departments.
  • Managed sale payouts and monthly distributions for Crane and arcade games.
  • Ensured safe storage practices while handling daily shipments.
  • Developed skill sets to assist multiple customers simultaneously while maintaining a friendly demeanor.
  • Operated phones, addressing inquiries related to hours, prices, stock, and shipments.
  • Gained expertise in opening, middle, and closing shift responsibilities.

Stock Associate/Brand Representative

Ambercrombie & Fitch
Tukwila, Washington
08.2017 - 01.2021
  • Demonstrated adaptability to sudden workplace changes, ensuring satisfactory customer service.
  • Maintained focus while multitasking across various departments within store.
  • Achieved cross-training goals while upholding high standards of job performance.
  • Enhanced interpersonal skills for effective interaction with diverse groups and situations.
  • Ensured store presentation standards by mopping, dusting, wiping, and folding merchandise.
  • Stocked items on sales floor and organized back stock according to protocol when necessary.
  • Processed transactions at cash registers, handling clothing items, returns, exchanges, and online orders.
  • Operated phones and information desk while providing customer support as required.

Education

High School Diploma -

Kent Ridge Highschool
Kent, WA
06-2017

Skills

  • Product knowledge
  • Visual merchandising
  • Inventory management
  • Team building
  • Employee training
  • Time management
  • Teamwork
  • Inventory audits
  • Sales goal achievement
  • Customer engagement
  • Transaction processing
  • Retail sales
  • Positive and professional
  • Cash handling
  • Team leadership

Timeline

Retail Associate

IKEA Home Furnishings
11.2024 - 05.2025

Amusement Lead

Round One Entertainment
08.2021 - 01.2023

Stock Associate/Brand Representative

Ambercrombie & Fitch
08.2017 - 01.2021

High School Diploma -

Kent Ridge Highschool

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