Kay Russell
Greer,SC
Summary
Professional Relationship Strategist experienced working with Agents, Teams, and Brokerages. Detail oriented, positive, professional approach in all regards.
Skilled communicator with Agents, Management, and Executive Leadership.
Successful results working across all departments in conflict resolution.
Experienced Real Estate Broker, 20+ years in Real Estate Sales, Marketing, and Management. Adept in all aspects of transactions start to finish, focused on compliance.
Overview
32
32
years of professional experience
Work History
Solutions Manager & Sr. Principal
EXp World Holdings, Inc.
Bellingham, WA
05.2021 - Current
- Manage teams of elite level staff performing front facing and back facing resolution of issues escalated by executive leadership and managers across all departments of eXp Realty LLC.
- US & Canada. Escalations in harmony with Global Team.
- Integration Solutions Team is focused on high level care of agents, teams, and brokerages who join eXp Realty needing attention beyond that of normal processes. Issues escalated to this team are at a tenuous place.
- Successful retention efforts of saved large teams and individual agents resulting in revenue savings to eXp Realty LLC .
- Next Level Support provided every day, every step of the way.
Teams Integration Specialist
EXp World Holdings, Inc.
Bellingham, WA
02.2021 - 05.2021
- Apply in-depth understanding of Team structures at eXp Realty LLC.
- Educate Team Leads and Brokerages joining eXp Realty LLC of proper team setup to best achieve their goals.
- Provide guidance early in the transition of a Team/Brokerage to eXp Realty LLC regarding Revenue Share, Stock Awards, Agent Equity Program, ICON Program, Mentor Program.
- Achieve desired Team formation then convey to Agent Transition Professional for completion of appropriate agreements.
Agent Solutions Coordinator/Rescue Squad
EXp Realty World Holdings, Inc.
Bellingham, WA
10.2020 - 02.2021
- Conflict resolution specialist working with top level agents/teams/brokerages.
- Through high level negotiation and interpersonal skills, successfully retained 95% of at risk Agents/Teams with significant revenue savings for eXp Realty LLC.
- Ease of interaction with Executive Leadership implementing solutions.
- Expert communicator working with all departments, coordinating efforts for issue resolution. Creative solutions after careful research of detailed issues, observing rules/regulations.
Growth - Onboarding Concierge/Teams
EXp World Holdings, Inc.
Bellingham, WA
12.2018 - 10.2020
- Responsible for overall customer service and support of new and existing agents/teams at eXp Realty.
- Personally interface with onboarding agents, assisting them in triaging their inquiries.
- Identifying problem areas, devising and delivering solutions to provide excellent service.
- Promoted within department to Agent Solutions, responsible for high level conflict resolution within eXp Realty LLC.
Real Estate Agent
Independent Contractor - Self Employed
IL, TX, FL, NC, SC
06.1994 - Current
- Team member, negotiated, facilitated, and managed real estate transactions.
- Handled all aspects of each transaction including client and customer service plus agent to agent relationships.
- Licensed previously in IL, TX, FL, NC, SC. Currently licensed in SC. Former Re/Max Broker/Owner and Broker Associate in IL for 10 years. Agent in Austin, TX at Keller Williams 2016-2018, then eXp Realty LLC, Greenville, SC 2018 to current.
- Negotiated, facilitated, managed real estate transactions. Handled all aspects of each transaction. Managed administrative assistant and buyer's agent. With Keller Williams for 9 years. Top 2% Nationally in sales production. Agent Leadership Council (ALC), BOLD Graduate. Member of Re/Max Hall of Fame.
Education
Bachelor of Arts - Education
Illinois State University
Normal, IllinoisSkills
- Strong Organizational Skills
- Conflict Resolution Specialist
- Flexible & Adaptable
- Works Well Independently
- Experience Working Remotely
- SkySlope, HubSpot, Google Suite, MS Word, Excel
Timeline
Solutions Manager & Sr. Principal
EXp World Holdings, Inc.
05.2021 - Current
Teams Integration Specialist
EXp World Holdings, Inc.
02.2021 - 05.2021
Agent Solutions Coordinator/Rescue Squad
EXp Realty World Holdings, Inc.
10.2020 - 02.2021
Growth - Onboarding Concierge/Teams
EXp World Holdings, Inc.
12.2018 - 10.2020
Real Estate Agent
Independent Contractor - Self Employed
06.1994 - Current
Bachelor of Arts - Education
Illinois State University
Social Media
http://linkedin.com/in/kayrussell