Kay Shields Ragan

Nazih Zuhdi Transplant Institute

• Provides leadership for comprehensive transplant, critical care, advanced mechanical circulatory programs, and advanced interventional endoscopy including physician enterprise and research activities
• Responsible for oversight of physician and advanced practice provider recruitment, contracting, FMV considerations and compensation
• Responsible for assessment, planning, development, implementation, and evaluation of programs, projects, and operations
• Builds, develops, and maintains operations to support strategic direction
• Establishes operational initiatives for improvement in safety, quality, cost, delivery of services, and employee relations in a highly regulated environment
• Establishes operational standards and policies for service delivery, customer service, and fiscal responsibility

Strategic Initiative Involvement:

Physician Enterprise

• Drive strategic initiative to leverage efficiency, productivity, and accelerated performance of physician practices
• Maintained provider productivity in the face of COVID pandemic

Leadership Operating System

• Developed strategy for areas of responsibility engagement with new operating model to involve cascading tiered huddles focusing on safety, quality, customer experience, and affordability

Market and Strategic Growth

• Achieved45% growth in abdominal transplants and37% increase in referral volumes

Customer and Employee Experience

• Led team to achieve customer satisfaction scores well above organizational goal
• Moved program to tier1 employee engagement

Clinical Informatics

• Collaborated with CMO, VP of Informatics, and CMIO regarding organizational informatics vision, goals, and work plan
• Assisted INTEGRIS Health leadership in development and execution of clinical strategy in regard to application of information technology, ensuring focus on efficiency, effectiveness, quality, safety, timely, and patient-centered care
• Provided oversight and assisted with integration of clinical activities in collaboration with leadership to support achievement and improvement in the quality and effectiveness of INTEGRIS' overall health care delivery
• Provided oversight of system-wide clinical informatics projects across the continuum

Strategic Initiative Involvement:

Clinical and Ancillary Advisory Committee

• Led organizational wide EMR committee, represented nursing and Informatics

Comprehensive Joint Replacement Bundled Payment Initiative

• Served on interdisciplinary design team for CJR bundled payment initiative

Magnet Recognition

• Served as a domain leader for Exemplary Professional Practice

Orthopedic, Neurology, ENT, Cast & Traction Services, Surgical Weight Loss

• Responsibility for the operational fiscal management of these areas including budget preparation and capital planning
• Served as Administrative Supervisor providing after hours support for operational issues
• Managed multiple departments including central staffing office, three acute care areas, and supervised utilization of agency personnel
• Led team to 99 percentile ranking in customer satisfaction
• Assisted with design, development, and capital planning of new patient care unit and successfully led staff through unit relocation

Strategic Initiative Involvement:

Operational Readiness Owner

• EPIC transition Provided operational alignment and communication in support of successful EMR conversion; assessed user adoption and efficiency
• Provided evaluation and risk mitigation of high impact clinical workflows

Comprehensive Joint Replacement Bundled Payment Initiative

• Served as point person and co-lead of interdisciplinary design team for CJR bundled payment initiative

Executive Education Partnership Program

• Selected to attend the Leadership400 Development Program, which is sponsored with Oklahoma State University