Kaya Adams
Farmington,NY
Summary
Customer-focused assistant manager with 3+ years of experience in fast-paced service, shift leadership, team training, cash handling, and problem resolution. Skilled at building positive customer interactions, managing competing priorities, and communicating clearly and professionally. Reliable, adaptable, and comfortable working independently or as part of a team, with additional experience providing direct in-home support.
I offer strong interpersonal skills and a keen ability to learn and adapt quickly in a dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Assistant Manager / Crew Member
Dunkin' Donuts
Victor
05.2023 - Current
- Led shifts in high-volume customer service environment, coordinated workflow, assigned team positions, and ensured efficient service delivery.
- Resolved customer questions and concerns professionally, maintaining positive experience and identifying effective solutions.
- Resolve customer questions and concerns professionally while maintaining a positive experience and identifying practical solutions.
- Handled employee call-outs, adjusted coverage and responsibilities, and supported team in adapting to changing operational needs.
- Handle employee call-outs, adjust coverage and responsibilities, and help the team respond to changing operational needs.
- Complete opening and closing procedures, count cash drawers, prepare deposits, process transactions, and maintain accurate shift paperwork.
At-Home Aide
Public Partnerships LLC (PPL)
Farmington
05.2023 - Current
- Delivered dependable one-on-one in-home support, fostering a respectful and trusting relationship with individual receiving care.
- Supported activities of daily living, enhancing independence, comfort, and safety for individual.
- Demonstrated professionalism, discretion, and reliability, effectively adapting to changing needs of individual.
Education
Some College (No Degree) - Nursing Coursework
Finger Lakes Community College
Canandaigua11-2025
Nursing Student Clinical Experience
F.F. Thompson Hospital
01-2025
Skills
- Sales support
- Sales support
- Dispute management
- Effective time management
- Task management
- Strong focus on accuracy
- Conflict resolution
- Data entry
- Computer proficiency
- Inventory management
- Active listening
- Team Collaboration
Certification
Basic Life Support (BLS) Certified
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Helping and supporting others, providing positive customer experiences, problem-solving, learning new skills, healthcare, and working with diverse individuals
Timeline
Assistant Manager / Crew Member
Dunkin' Donuts
05.2023 - Current
At-Home Aide
Public Partnerships LLC (PPL)
05.2023 - Current
Nursing Student Clinical Experience
F.F. Thompson Hospital
Some College (No Degree) - Nursing Coursework
Finger Lakes Community College