Summary
Overview
Work History
Education
Skills
Timeline
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Kaya Boettcher

Oshkosh,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Customer Engagement Leader

PetSmart
04.2023 - Current
  • Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
  • Promoted business retention and growth by providing services to 200+ customers per day, managing their needs and assisting with technical issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.

Accredited Dog Trainer

Petsmart
09.2022 - 04.2023
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Maintained clean training arena for group classes.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Advised owners about planned animal purchases or adoptions and potential behavioral needs.

Assistant Manager

Hallmark
12.2020 - 03.2022


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor of Science - Ecological And Organismal Biology

University of Wisconsin- Oshkosh
Oshkosh, WI

High School Diploma -

Neenah High School
Neenah, WI
05.2021

Skills

  • Computer Proficiency
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Loss Prevention Goals Monitoring
  • Employee Motivation
  • Customer Relations
  • Team Leadership
  • Active Listening

Timeline

Customer Engagement Leader

PetSmart
04.2023 - Current

Accredited Dog Trainer

Petsmart
09.2022 - 04.2023

Assistant Manager

Hallmark
12.2020 - 03.2022

Bachelor of Science - Ecological And Organismal Biology

University of Wisconsin- Oshkosh

High School Diploma -

Neenah High School

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Kaya Boettcher