Kaya Druga
Rockwall,USA
Summary
Versatile professional with a strong foundation in time management, administrative support, organization, and recordkeeping. Experienced in over the phone and written communication, coordinating day-to-day tasks, and maintaining accurate records daily. Adaptable team player who is committed to keeping operations organized while delivering excellent service.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Behavioral Therapist
Hidden Light ABA
Dallas, USA
08.2025 - Current
- Maintain detailed, accurate daily records and documentation for multiple clients.
- Managed responsibilities independently with strong attention to detail, employing problem-solving skills in challenging situations to ensure effective client care.
- Communicated regularly with families and team members to provide timely updates and address questions or concerns, fostering collaboration and trust.
- Adapted to changing needs and schedules to enhance client support.
Behavioral Therapist
The Stepping Stones Group
San Jose, USA
12.2024 - 06.2025
- Ensured accurate daily record-keeping and documentation for multiple clients.
- Collaborated with parents, teachers, and multidisciplinary team members to maximize client support.
- Adjusted priorities to meet client needs effectively to support client needs.
Administrative Assistant & Swim Instructor
Hippo Swim Club
Fremont, USA
08.2023 - 12.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Served as primary point of contact for customers, parents, instructors, and staff.
- Answered questions, resolved scheduling concerns, and de-escalated issues professionally over the phone and in person.
- Maintained accurate membership and registration records to support seamless operations.
- Developed and implemented effective marketing strategies to promote products and services.
Service & Food Champion
Taco Bell
Valley Springs, USA
02.2022 - 02.2023
- Provided exceptional customer service in high-volume, fast-paced environment, efficiently addressing orders, questions, and concerns.
- Assisted customers with menu selections and special requests.
- Prepared food items according to company standards and procedures.
- Maintained cleanliness of dining area and food preparation stations.
- Fostered positive team collaboration and upheld organizational standards, contributing to a supportive work environment.
Education
High School Diploma -
Vista Alternative High School
Fremont, CAColumbia College - Forestry
Columbia College
Sonora, CA 08.2022 - 06.2023
Skills
- Scheduling & Coordination
- Recordkeeping & Documentation
- Phone & Written communication
- Issue Resolution & De-escalation
- Team Collaboration
- Organization & Multitasking
- Forestry & Outdoor Industry Knowledge
Certification
- Registered Behavior Technician (RBT)
- CPR
- AED
- Nonviolent Crisis Intervention (NCI)
Timeline
Behavioral Therapist
Hidden Light ABA
08.2025 - Current
Behavioral Therapist
The Stepping Stones Group
12.2024 - 06.2025
Administrative Assistant & Swim Instructor
Hippo Swim Club
08.2023 - 12.2024
Columbia College - Forestry
Columbia College
08.2022 - 06.2023
Service & Food Champion
Taco Bell
02.2022 - 02.2023
High School Diploma -
Vista Alternative High School