Dedicated healthcare professional with experience in hospital and community healthcare settings, specializing in patient support, care coordination, and customer service. Strong background assisting diverse populations, resolving concerns, educating patients, and collaborating with healthcare teams to improve outcomes. Recognized for professionalism, empathy, organizational skills, and the ability to navigate complex healthcare systems while advocating for patient needs.
Work History
Behavioral Therapist
Centris Autism | undefinedundefined
Trained with adults with ASD and completed 40 hour training and competency assessment.
After School Teacher
2 Years 10 Months
New Odyssey For Children | 08.2023 - Current
Ensuring the safety and well-being of all students at all times.
Developing and leading fun, age-appropriate, and educational activities.
Maintaining an organised and clean classroom environment ensuring students conduct themselves appropriately.
Interacting with parents regarding student progress and behavior.
Acting as a positive role model and supporting social-emotional development.
Ensuring that all school rules, policies, and guidelines are adhered to in the classroom.
In Home Caregiver
1 Year 7 Months
Helping Hands, LLC | 10.2020 - 05.2022
Provide hands-on personal care for infants and elderly clients with special needs.
Assist with feeding, bathing, dressing, and toileting.
Support safe mobility and transfers, including use of mobility aids.
Monitor and report changes in health or behavior.
Administer medication reminders and follow care plans.
Perform light housekeeping and maintain a clean, safe environment.
Provide emotional support and companionship.
Communicate effectively with families, caregivers, and medical professionals.
Care Coordinator
2 Years 11 Months
Sameday Health | 12.2018 - 11.2021
Educate patients and their families; initiating the care plan; providing education.
Information in conjunction with direct care providers related to treatments, procedures, medication, and continuing care requirements.
Plan, coordinate, and carry out patient requests and needs in a professional manner.
Respond to patient concerns; identify and ensure patient satisfaction.
Schedule patient appointments and make reminder calls.
Maintain up-to-date, detailed insurance information from patients.
Collect and maintain patient health, demographics, insurance.
Suggest process improvements to enhance patient services.
Maintains confidential patient records.
Personal and Home Care Aide
15 Years 8 Months
05.1999 - 01.2015
Provided support with daily living tasks and personal care.
Provided companionship and physical support, routine personal care, monitored medical schedules, transportation to doctor's appointments or other errands, and administered first aid to clients as needed.
Performed housekeeping, assisted with cooking and served for special events.
Assisted with grocery shopping and other household tasks.
Accurately supervised house-sitting services.
Provided house-sitting while the employer was out of town.
Administered medicine, and scheduled periodic home services with home nurse.
Independent Contractor
1 Year
INTEGRITY SERVICES | 05.1998 - 05.1999
Perform one time or regularly scheduled house cleaning services for residential customers.
Provide routine maintenance, and spring/fall house cleaning services.