Judith Yepez
San Antonio,TX
Summary
Behavioral health specialist equipped with substantial experience in therapeutic interventions, patient assessments, and individualized treatment planning. Strong collaborator, adaptable to evolving needs, and consistently delivers impactful results in team settings. Expertise in cognitive-behavioral techniques, crisis management, and client advocacy. Known for empathy, reliability, and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Therapist
Action Behavior Centers
San Antonio, TX
08.2024 - Current
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
Insurance Agent
Farmers
San Antonio, TX
02.2024 - 07.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Licensed Health Insurance Agent
Salelytics
08.2023 - 01.2024
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Used Salesforce to process benefit transactions.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Membership Growth Consultant
Dedicated Senior Medical Center
San Antonio, TX
01.2023 - 06.2023
- Consulted with potential clients about personal needs and budget concerns.
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Conducted tours of facility to showcase features and answer questions.
- Completed all documentation quickly to facilitate quick sign-up processes.
- Scheduled and assigned daily work and activities for team members.
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
Assistant Manager
AT&T
San Antonio, TX
04.2021 - 12.2023
- Traveled nationally and internationally to meet with customers and deliver clear company messages.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue.
- Assisted in development of products and services through B2C marketing strategies
- Planned and executed events and marketing programs to increase qualified leads.
- Trained entry-level marketing associates
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Technical Support Representative
Frontier Communications
09.2020 - 01.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Insurance Sales Agent
John Delgado - State Farm
01.2020 - 06.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Quoted and calculated premium rates for policies, using rate book, and calculator.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Direct Care Worker
Bank Licensed and LSA, BCFS - Direct Care
08.2019 - 12.2019
- Worked overnight shift, made sure all patients went to sleep and woke up at their designated times
- Throughout the night, there were small tasks to care for such as, paperwork that had to be filled out or any needs that patients may have.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented vitals, behaviors and medications in client medical records.
- Remained alert to problems or health issues of clients and competently responded.
- Kept clients engaged in social networks and communities for personal health and growth.
Insurance Sales Agent
Amtex Auto Insurance
11.2018 - 10.2019
- Conducted research on insurance packages and investment options to generate client recommendations.
- Finalized sales and collected necessary deposits.
- Remained impartial in order to advise clients based on circumstances.
- Collected, analyzed and validated agency commissions.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Caregiver
Bee First Primary Home Care
06.2016 - 08.2016
- Summer job
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Adult Tutor
ITEA
08.2015 - 03.2016
- Tutored any adult who had not graduated from high school.
- Held group and individual reading discussions to assess student reading levels.
- Assigned homework to increase spelling, vocabulary and reading abilities.
- Kept detailed records of student progress and attendance.
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Built opportunities for real-world language use and learning outside classroom or formal learning environment
- Assigned sight words and extended vocabulary using phonetic instruction
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08.2027
Bachelor of Arts - Psychology
Texas A&M University - Kingsville
Kingsville, TX08.2019
Skills
- Underwriter Collaboration
- Policyholder Communication
- Marketing Strategy Development
- Records Maintenance
- HIPAA Compliance
- Data Entry
- Life Insurance Sales
- Medicare Compliance
- Property and Casualty Insurance Knowledge
- Billing Inquiries
- Sales Reporting
- Behavioral intervention
- Positive reinforcement
- Self-management
- Observation
- Progress documentation
- Caseload management
Certification
- Licensed Life & Health Insurance Agent
- Certified CPR
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Behavioral Therapist
Action Behavior Centers
08.2024 - Current
Insurance Agent
Farmers
02.2024 - 07.2024
Licensed Health Insurance Agent
Salelytics
08.2023 - 01.2024
Membership Growth Consultant
Dedicated Senior Medical Center
01.2023 - 06.2023
Assistant Manager
AT&T
04.2021 - 12.2023
Technical Support Representative
Frontier Communications
09.2020 - 01.2021
Insurance Sales Agent
John Delgado - State Farm
01.2020 - 06.2020
Direct Care Worker
Bank Licensed and LSA, BCFS - Direct Care
08.2019 - 12.2019
Insurance Sales Agent
Amtex Auto Insurance
11.2018 - 10.2019
Caregiver
Bee First Primary Home Care
06.2016 - 08.2016
Adult Tutor
ITEA
08.2015 - 03.2016
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Arts - Psychology
Texas A&M University - Kingsville