Kaya Sunkel
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Waitress/Customer Service/Chef Helper
Vincenzo's Restaurant
16520 S Tamiami Trail #148, Fort Myers, FL 33908
10.2022 - Current
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Bonita Springs High School
Bonita Springs, FL05.2024
Skills
- Point of sale operation
- Food presentation
- Workflow Coordination
- Special Event Coordination
- Upselling techniques
- Adaptable and Flexible
- Supply Restocking
- Food safety understanding
- Sales expertise
- Menu Recommendations
- Greeting guests
- Customer Service
- Team Player
- Front-of-house display creation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 34 staff members.
Languages
Norwegian
Full Professional
Russian
Limited Working
English
Native or Bilingual
Timeline
Waitress/Customer Service/Chef Helper
Vincenzo's Restaurant
10.2022 - Current
High School Diploma -
Bonita Springs High School