Kaya Wilson
Spokane Valley,WA
Summary
Customer service professional with hands-on experience in seating guests, handling to-go orders, and maintaining an organized dining area. Offers adaptable support to front-of-house teams, strong communication with guests and staff, and consistent attention to detail in fast-paced, high-pressure settings.
Overview
3
3
years of professional experience
Work History
Host/busser
Azteca Southwest Grill
Coeur D'Alene, ID
09.2025 - 11.2025
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations and waitlists using restaurant management software to optimize seating capacity.
- Coordinated with kitchen and serving staff to communicate guest needs and special requests promptly.
- Trained new hosts on operational procedures, enhancing team performance and service quality.
- Monitored dining area for cleanliness and readiness, maintaining high standards of appearance throughout shifts.
- Implemented streamlined check-in processes, reducing wait times during peak hours for enhanced efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and busboys by keeping dining area ready for every guest.
- Assisted in resolving guest complaints swiftly, contributing to customer satisfaction and repeat business.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
General Laborer
DRW CONSTRUCTION
Moscow, Idaho
05.2023 - 07.2025
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Cleaned job sites, swept work areas, and removed waste after daily tasks.
Education
GED -
Spokane Community College
Spokane, WA09-2026
Skills
- Reservation management
- Guest relations
- Customer service
- Phone communication
- Table management
- Effective time management
- Multitasking proficiency
- Team collaboration
- Team player mentality
- Adaptable to change
- Conflict resolution
- Team communication
Interests
Knitting and Crocheting, Cooking, Gardening, Enjoy participating in [activity] for overall physical and mental well-being., Community Cleanup, Camping, Volunteering, Enjoy hobbies that combine physical activity with outdoor exploration., Playing Sports, Hiking
Timeline
Host/busser
Azteca Southwest Grill
09.2025 - 11.2025
General Laborer
DRW CONSTRUCTION
05.2023 - 07.2025
GED -
Spokane Community College