Kayala Boykin
Detroit,MI
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
12
12
years of professional experience
Work History
Intake Specialist
Lifestance Health
05.2021 - 12.2025
- Facilitated patient intake processes to ensure timely and accurate information collection.
- Coordinated scheduling between patients and clinical staff to optimize appointment availability.
- Managed electronic health record systems to maintain data integrity and confidentiality.
- Trained new team members on intake procedures and best practices for patient interaction.
- Conducted follow-up communications with patients to confirm appointments and address inquiries.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Customer Solutions Specialist
Great Lakes Psychology Group
01.2020 - 05.2021
- Implemented time-saving strategies to expedite resolution of customer concerns.
- Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
- Increased client retention through personalized attention and proactive problem-solving.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Direct Support Professional
Rainbow Rehabilitation
06.2014 - 10.2016
- Supported individuals with daily living activities, fostering independence and enhancing quality of life.
- Developed personalized care plans in collaboration with multidisciplinary teams to address client needs.
- Assisted clients in social integration through community engagement and recreational activities.
- Monitored client progress and adjusted support strategies to ensure optimal outcomes and satisfaction.
- Trained and mentored new staff on best practices for client support and safety protocols.
- Conducted regular assessments of client environments to ensure safety and accessibility standards were met.
Education
Associate of Arts - Education
The University of Arizona Global Campus
Chandler, AZ12.2020
Skills
- Complaint resolution
- Data Entry
- Consultative Sales
- Information Security
- Medical terminology knowledge
- Data entry proficiency
- Appointment Scheduling
- Call center experience
- Insurance Verification
- Claims Processing
- Medical billing knowledge
- Problem-Solving
- HIPAA Compliance
- Pre-Admission Requests
- Scheduling Diagnostic Procedures
- Work Quality Evaluation
- Registration and Admissions
- Patient Education
- Data Collection
- Call Management
- POS systems expert
- Zendesk
- Salesforce
- Time management
- First aid and safety
- Behavior redirection
- Client support
- First aid and CPR
- CPR and AED
Timeline
Intake Specialist
Lifestance Health
05.2021 - 12.2025
Customer Solutions Specialist
Great Lakes Psychology Group
01.2020 - 05.2021
Direct Support Professional
Rainbow Rehabilitation
06.2014 - 10.2016
Associate of Arts - Education
The University of Arizona Global Campus