Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayan Lambie

Brooklyn,NY

Summary

Dynamic professional with extensive experience in client relationship management at Zippy Tax Service. Proven ability to enhance customer satisfaction through effective communication and project management. Skilled in documentation and team collaboration, consistently achieving sales goals and improving service quality. Committed to maintaining high standards and adapting to changing environments.

Overview

20
20
years of professional experience

Work History

Beautician

Pink Palace
Brooklyn, NY
06.2022 - Current
  • Consulted with clients to determine desired hairstyles and services.
  • Maintained cleanliness and organization of salon tools and workstations.
  • Performed hair cutting, coloring, and styling using various techniques.

Manager

Zippy Tax Service
Brooklyn, NY
02.2015 - 01.2024
  • Managed client relations and addressed inquiries regarding tax services.
  • Reviewed client financial documents for accuracy and completeness.
  • Advised clients on tax-saving strategies and legal deductions.
  • Maintained up-to-date knowledge of changing tax laws and regulations.
  • Maintained records of all client transactions and communications.
  • Received and recorded cash, checks and transfers.
  • Checked postings and documents for correctness, accuracy and proper coding.

Sales Manager

Payless Shoe Store
Brooklyn, NY
01.2006 - 01.2017
  • Led daily operations to ensure smooth store functionality and customer satisfaction.
  • Trained and mentored new sales associates on product knowledge and sales techniques.
  • Collaborated with team members to achieve sales goals and improve service quality.
  • Managed inventory levels, ensuring stock availability for high-demand products.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Resolved customer complaints regarding sales and service.

Education

Some College (No Degree) - Business Administration

Medgar Evers College
Brooklyn, NY

Skills

  • Customer service
  • Project management
  • Team collaboration
  • Effective communication
  • Client relationship management
  • Time management
  • Job scheduling
  • Documentation skills
  • Computer operations management

Timeline

Beautician

Pink Palace
06.2022 - Current

Manager

Zippy Tax Service
02.2015 - 01.2024

Sales Manager

Payless Shoe Store
01.2006 - 01.2017

Some College (No Degree) - Business Administration

Medgar Evers College

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