Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KAYLYNN (KAY) BERRY

WASHOUGAL,WA

Summary

Strategic leader in Urgent Care setting known for high productivity and efficient task completion. Customer-oriented, BLS certified NCMA who is also certified in adult/pediatric phlebotomy, offering 7 years of experience in laboratory, emergency and varying clinical settings. Adept at aiding in the minimization of anxiety and discomfort surrounding blood draws and medical interventions and dedicated to making every patient encounter a positive one. Stellar problem solver with excellent judgment and professional attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

TEAM LEADER - MEDICAL ASSISTANT

LEGACY GOHEALTH
Camas, Washington
01.2024 - Current
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Tracked team member attendance and provided monthly attendance emails to promote accountability.
  • Maintained inventory by completing regular checks and consistent ordering practices for optimal center stocking

MEDICAL ASSISTANT

LEGACY GOHEALTH
Camas, WA
09.2023 - 12.2023
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or APP

PEDIATRIC EMERGENCY ROOM TECHNICIAN

OHSU HOSPITAL
Portland, OR
10.2021 - 10.2023
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Applied and educated patients on orthopedic devices like crutch walking.

PROFESSIONAL ORGANIZER

BEE ORGANIZED
Portland, OR
04.2022 - 07.2023
  • Organized and maintained client's homes, offices, and storage spaces to create efficiency and reduce stress
  • Developed individualized plans based on client's habits, needs, and vision of the space
  • Assisted with purging of client's items to create more space to implement organizing systems
  • Embellished client's organizing systems to create ease of finding things and educated client on the system

CERTIFIED PEDIATRIC PHLEBOTOMIST

OHSU
Portland, OR
08.2020 - 10.2021
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Verified collection orders and communicated discrepancies to nurses.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

EMERGENCY ROOM TECHNICIAN

LEGACY MOUNT HOOD MEDICAL CENTER
Gresham, OR
10.2019 - 04.2020
  • Utilized hospital beds and wheelchairs to transport patients throughout hospital.
  • Cleaned, maintained and restocked treatment areas.
  • Applied orthopedic devices like traction and OCL splints.
  • Used EPIC to maintain records of patient care, condition and progress and reported and discussed observations with RN/MD.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Liaised between nurses, physicians, patients, and visitors.
  • Quickly responded to codes and cardiac monitor alarms.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.

PHLEBOTOMIST

FAIRBANKS MEMORIAL HOSPITAL
Fairbanks, AK
04.2019 - 09.2019
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Monitored and tracked samples using EHR and EPIC while notifying supervisors and clients of any missing samples or database errors.
  • Collected, labeled and stored lab samples according to laboratory specifications.

EMERGENCY DEPARTMENT TECHNICIAN

NORTON BROWNSBORO HOSPITAL
Louisville, Kentucky
05.2018 - 12.2018
  • Administered first aid treatment and life support to care for sick or injured individuals.
  • Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
  • Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
  • Used EPIC to maintain records of patient care, condition and progress and reported and discussed observations with RN/MD.
  • Assisted with fitting patients for casts, crutches and other medical devices.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.

PATIENT CARE TECHNICIAN

UPMC MAGEE-WOMENS HOSPITAL
Pittsburgh, Pennsylvania
08.2017 - 05.2018
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained, sanitized and cleaned equipment and instruments to meet patient needs.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Organized and maintained general supply storage areas.

CARE ATTENDANT

UPMC SHADYSIDE-PRESBYTERIAN
Pittsburgh, Pennsylvania
07.2016 - 07.2017
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Recorded client status in medical health record.
  • Provided ongoing compassionate patient care for each client.

Education

Diploma - Medical Assistant

Concorde Career Institute
Portland, OR
05.2023

Bachelor of Science - Psychology, History

University of Pittsburgh
Pittsburgh, PA
12.2017

High School Diploma -

WILLIAMSPORT AREA HIGH SCHOOL
Williamsport, PA
06.2014

Skills

  • MS Office
  • Complaint resolution
  • Administrative support
  • Customer service
  • Problem resolution
  • Coaching
  • Daily workflow improvement
  • Performance evaluations
  • Venipuncture
  • EMR / EHR
  • Cardiopulmonary resuscitation
  • Direct Patient Care
  • Splinting
  • Performing EKGs
  • Sample and specimen collection and labeling

Certification

  • Nationally Certified Medical Assistant (NCCT) - ID: 1186288
  • WA State Certified Medical Assistant - CM: 61455825
  • BLS/CPR (American Heart Association)
  • Phlebotomy (National Healthcareer Association)

Timeline

TEAM LEADER - MEDICAL ASSISTANT

LEGACY GOHEALTH
01.2024 - Current

MEDICAL ASSISTANT

LEGACY GOHEALTH
09.2023 - 12.2023

PROFESSIONAL ORGANIZER

BEE ORGANIZED
04.2022 - 07.2023

PEDIATRIC EMERGENCY ROOM TECHNICIAN

OHSU HOSPITAL
10.2021 - 10.2023

CERTIFIED PEDIATRIC PHLEBOTOMIST

OHSU
08.2020 - 10.2021

EMERGENCY ROOM TECHNICIAN

LEGACY MOUNT HOOD MEDICAL CENTER
10.2019 - 04.2020

PHLEBOTOMIST

FAIRBANKS MEMORIAL HOSPITAL
04.2019 - 09.2019

EMERGENCY DEPARTMENT TECHNICIAN

NORTON BROWNSBORO HOSPITAL
05.2018 - 12.2018

PATIENT CARE TECHNICIAN

UPMC MAGEE-WOMENS HOSPITAL
08.2017 - 05.2018

CARE ATTENDANT

UPMC SHADYSIDE-PRESBYTERIAN
07.2016 - 07.2017

Diploma - Medical Assistant

Concorde Career Institute

Bachelor of Science - Psychology, History

University of Pittsburgh

High School Diploma -

WILLIAMSPORT AREA HIGH SCHOOL

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KAYLYNN (KAY) BERRY