Kayce Gentile
MELBOURNE,FL
Summary
I'm a dependable individual with exceptional mechanical and people skills. I'm a team player who's committed to high levels of job performance. I'm good at taking orders and serving customers quickly. I'm also cheerful and helpful when assisting customers with requests and meeting their needs.
Overview
5
5
years of professional experience
Work History
Mechanic/Manager on Duty
Shore Lanes Bowling Center
12.2024 - Current
- Manage daily operations, ensuring a smooth and enjoyable experience for all guests.
- Oversee regular maintenance of lanes, machines, and equipment to maximize uptime and performance.
- Perform diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspect and test equipment to locate worn and damaged parts.
- Replace damaged, missing, or defective parts with new and refurbished components.
- Retest to confirm optimum functionality of machinery.
Online Sales Associate
Florida Space Coast Finds
07.2024 - Current
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
Grocery Stocker
Publix Supermarkets
05.2022 - 07.2024
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Customer Service Lead
Genna Pizza
03.2020 - 05.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Education
Associate of Arts - Business Administration
Eastern Florida State College
Melbourne, FL05-2027
High School Diploma -
Gentile Academy
Melbourne, FL05.2024
Skills
- Mechanical Systems Troubleshooting
- Vehicle Maintenance and repairs
- Engine repair
- Self-motivation and discipline
- Computer Proficiency
- Problem-solving abilities
- Customer Relations
- Attention to Detail
- Teamwork and Collaboration
- Punctual and Reliable
Timeline
Mechanic/Manager on Duty
Shore Lanes Bowling Center
12.2024 - Current
Online Sales Associate
Florida Space Coast Finds
07.2024 - Current
Grocery Stocker
Publix Supermarkets
05.2022 - 07.2024
Customer Service Lead
Genna Pizza
03.2020 - 05.2022
Associate of Arts - Business Administration
Eastern Florida State College
High School Diploma -
Gentile Academy
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