Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Certification
Languages
Interests
Timeline
Generic

Kayce McMurtry

Laurel,MD

Summary

Experienced Manager skilled in task delegation and workflow coordination. Promotes efficient and high-quality operations. Diplomatic and engaging, adapted to handling challenging requests with friendly and knowledgeable support. Manages tasks and leads team members to ensure on-time job completion. Assigns tasks, trains employees, provides feedback, mediates interpersonal conflicts, and implements company procedures. Excellent communication and listening skills provide leadership and vision that drives teams to meet goals. Delivers attentive customer-focused service, understands brand standards, and enjoys working as part of a successful team. Efficiently operates cleaning equipment to routinely clean public areas. Disciplined attendant who consistently provides superior customer service. Skillfully organizes orderly environments and maintains area cleanliness while offering assistance to patrons.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager on Duty

West Laurel Swim Club
05.2022 - 08.2024
  • Held to a high standard of making sure the 300+ members we see daily are in a safe environment.
  • In charge of handling the chemicals, cleaning the pool, and working the front desk.
  • Responsible for handling important papers that deal with our guards, people memberships as well as money.
  • Answering any questions whether it may be on the phone or in person.
  • Handling any complaints made by members as well as resolving conflicts that may arise.
  • Additionally, I ensure the lifeguards are always under adequate supervision.
  • Helped conduct safety drills and training sessions to keep everyone prepared for emergencies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Accomplished multiple tasks within established timeframes.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Promoted a culture of continuous improvement through regular self-assessment exercises designed to identify areas of strength or growth potential for both instructors and swimmers alike.
  • Mentored junior instructors in their professional development by sharing expertise in lesson planning, coaching strategies, and class management techniques.
  • Enhanced swimmer abilities by developing and implementing comprehensive lesson plans tailored to individual needs.
  • Increased student confidence and performance through consistent encouragement and constructive feedback.
  • Improved swim team results by providing targeted coaching for competitive swimmers in need of specialized training.

Education

High School Diploma -

Saint. Vincent Pallotti High School
Laurel, MD
05.2024

cybersecurity

Howard Community College

Skills

  • Lifeguard Certified
  • In charge of chemicals
  • Communicate with people daily
  • Languages: Spanish
  • Customer service focus
  • Sales and Marketing
  • Staff Training and Development
  • Policy Enforcement

Additional Information

Throughout my high school career, I actively engaged in a variety of extracurricular activities, including serving as a member of the Varsity Swim Team and the Varsity Cheerleading Team. From 2020 to 2023, I was honored to be elected as the class representative, a role that underscored my strong communication skills and dedication to my peers. Additionally, I was selected as a union leader, further demonstrating my leadership capabilities.

In a managerial capacity, I took on the responsibility of overseeing the soccer and baseball teams, where I managed their social media accounts, organized scoring, and handled first aid. As a swim instructor, I have had the privilege of working with individuals ranging from 18 months to 60 years old, helping them to learn new skills and achieve their personal goals.

Additionally , I served as the Manager at West Laurel Swim Club, where I oversee a membership of over 300 individuals and supervise a team of lifeguards. My role involves ensuring the safety of all members and maintaining a secure environment. I am responsible for chemical management and communicate with a diverse array of individuals on a daily basis, including parents, children, members, and emergency responders.

I am fluent in Spanish, having been immersed in the language throughout my life, and I have completed an Honors Spanish 3 course.

My technical skills are complemented by my experience on the Honors Robotics Team as the only girl.

Personal Information

Date of Birth: 03/03/06

Certification

  • Certified Pool Operator License- Maryland

Languages

Spanish
Professional Working

Interests

  • Swimming
  • Baking
  • Coaching

Timeline

Manager on Duty

West Laurel Swim Club
05.2022 - 08.2024

cybersecurity

Howard Community College
  • Certified Pool Operator License- Maryland

High School Diploma -

Saint. Vincent Pallotti High School
Kayce McMurtry