Yadhira Carrillo
Laurel,Maryland
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Safesplash Manager on Duty
Safesplash Swim School
08.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Facilitated interdepartmental communication to streamline processes while maintaining consistency in achieving organizational objectives.
- Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
Lifegaurd
West Laurel Swim Club
05.2022 - 09.2022
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Educated patrons on safety protocols and enforced safety rules.
- Attentively monitored swimmers to identify distress.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Assisted in the planning and execution of aquatic events, promoting community engagement.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
Host
Dennys Restaurant
03.2020 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Implemented a new seating chart system that improved overall customer satisfaction scores by streamlining the seating process.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
- Completed daily side work and opening and closing duties without fail.
Education
Associate of Science - General Studies in Health Studies
Howard Community College
Columbia, MD06.2025
Skills
- Policy Enforcement
- Budgeting expertise
- Staff Training and Development
- Technical knowledge
- Customer service focus
- Operations Management
- Complex Problem-Solving
- Goal-Oriented
- Processes and procedures
Accomplishments
Ambiciones Leadership Award and Scholarship
Affiliations
- ALPFA Student Chapter
Certification
CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Safesplash Manager on Duty
Safesplash Swim School
08.2022 - Current
Lifegaurd
West Laurel Swim Club
05.2022 - 09.2022
Host
Dennys Restaurant
03.2020 - 07.2021
Associate of Science - General Studies in Health Studies
Howard Community College
CPR Certification
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