Katie Cramer
Lenexa,KS
Summary
Results-driven professional with a proven track record of leadership and problem-solving abilities. Committed to optimizing operations, driving cost reduction, and enhancing organizational efficiency. Utilizes strong independent decision-making skills and sound judgment to consistently make positive contributions to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Opening General Manager/Director of Operations
SafeSplash Swim School
Kansas City, MO
01.2024 - Current
- Opened largest new franchise location ever by efficiently by overseeing construction progress, coordinating staff hiring/training efforts, and establishing vendor partnerships.
- Increased profitability month over month by identifying and capitalizing on new opportunities while analyzing market trends to inform business strategies.
- Ran all Human Resources for company of 50 employees: job posts, payroll functions, onboarding, interviewing, payroll & training processes
- Increased sales revenue by developing and implementing effective sales strategies.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
Chief Executive Officer
The Reef Swim School
New Providence, NJ
04.2023 - 10.2023
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Increased company revenue by 300 % with implementing innovative business strategies and expanding product offerings.
- Directed technological improvements, reducing waste and business bottlenecks.
- Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
Site Opening General Manager/Director of Operations
Big Blue Swim School
Watchung, NJ
07.2022 - 04.2023
- Facilitate in opening of new Facility and Franchise of 1,200 swimmers including but not limited to: overseeing construction, vendor negotiations Emergency Protocols, Ensuring success of Health Department Inspections, Onboarding and training centennial staff for opening, Grassroots marketing, Planning grand opening
- Direct management responsibility for 25-30 staff including but not limited to hiring/terminations, scheduling, training, compliance and performance management
- Engage with students, parents/customers and staff to ensure a top tier customer service experience
- Streamlined and ran all HR processes by implementing efficient workflows and reducing paperwork.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
Multi Site General Manager / Swim School Manager
Bear Paddle Swim School
Multiple Locations in New Jersey
06.2021 - 07.2022
- Boosted employee engagement for a 100+ team through team-building activities and recognition programs.
- Developed strategic plans for long-term growth and sustainability.
- Demonstrated increased revenue and total number of swimmers to unseen numbers from the previous year every month
- Managed all payroll, applicant pool, hiring, scheduling for location
- Increased operational efficiency by streamlining processes and implementing best practices.
Franchise Manager
GNC
East Windsor, NJ
10.2020 - 06.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed large budgets of 1 million+ effectively, consistently delivering projects on-time and within financial constraints.
- Handled all banking and monthly paperwork
- Performed all duties of payroll and scheduling for 6 locations
- Developed strong relationships with suppliers, negotiating favorable pricing structures and delivery schedules.
- Facilitated ongoing learning and development opportunities for staff through targeted training programs.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Unit Clerk & Head Nursing Assistant
A.I. DuPont/Nemours Hospital for Children
Wilmington, DE
04.2014 - 10.2020
- Exhibited strong leadership capabilities by mentoring new nursing assistants on proper techniques, documentation standards, and professional conduct within the healthcare setting.
- Oversaw all scheduling for nursing assistants
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed patient records for a 24 bed ICU unit and facilitated communication between departments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls (100+ a day).
Education
Bachelor of Arts - Spanish
University of Mary Washington
Fredericksburg, VA05.2014
Skills
- Talent acquisition & HR/ Payroll Administration
- Customer service (10 years)
- Leadership (10 years)
- Direct sales
- Operations management & Schedule Coordination
- Strategic planning
- Financial acumen
- Customer relationship management (CRM)
- Social media marketing
- Digital marketing
Certification
- AED Certification
- Certified Pool Operator
- CPR Certification
- First Aid Certification
Timeline
Site Opening General Manager/Director of Operations
SafeSplash Swim School
01.2024 - Current
Chief Executive Officer
The Reef Swim School
04.2023 - 10.2023
Site Opening General Manager/Director of Operations
Big Blue Swim School
07.2022 - 04.2023
Multi Site General Manager / Swim School Manager
Bear Paddle Swim School
06.2021 - 07.2022
Franchise Manager
GNC
10.2020 - 06.2021
Unit Clerk & Head Nursing Assistant
A.I. DuPont/Nemours Hospital for Children
04.2014 - 10.2020
Bachelor of Arts - Spanish
University of Mary Washington