Kayce Poole
Shoshone,ID
Summary
Accomplished Account Manager and Truck Driver with a proven track record at James H Clark and Son, enhancing customer satisfaction and maintaining stringent safety standards. Expert in commercial driving and critical thinking, demonstrated through exceptional client retention and adherence to federal regulations. Skilled in fostering professional relationships and executing tasks with a strong work ethic and self-discipline.
Overview
2
2
years of professional experience
Work History
Truck Driver
James H Clark and Son
07.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
Account Manager
7 Lazy S Express Llc
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
Truck Driver
James H Clark and Son
12.2022 - 08.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Education
High School Diploma -
Minico Senior High School
Rupert, ID05.2003
Skills
Strong Work Ethic
Self-motivation and discipline
Commercial driving
Customer-Oriented
Basic Computer Literacy
Flexible schedule availability
Accurate record keeping
Critical Thinking
Timeline
Truck Driver
James H Clark and Son
07.2024 - Current
Account Manager
7 Lazy S Express Llc
08.2023 - Current
Truck Driver
James H Clark and Son
12.2022 - 08.2023
High School Diploma -
Minico Senior High School
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