Kayce Serrano
El Cajon,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cage/Vault Cashier
Viejas Casino
08.2024 - 08.2025
- Consistently conducts accurate coin, chip, slot machine tickets, and, cash handling transactions for guests and team members in timely and efficient manner.
- Processes checks, credit/debit card transactions, promotional vouchers, gift cards, and foreign currency exchanges.
- Issues, replenishes, and receives banks from Viejas team members, and prepares and pays out jackpot/promotional payouts.
- Processes gaming chip fill/credit requests with Table Games Department team members, and chip transfers with Cage Operations team members.
- Processes credit markers, front money, and safekeeping transactions.
- Balances the drawer at the end of shift and reports any discrepancies (shortages or overages) on the appropriate documentation.
- Maintains and operates all machinery used to perform day-to-day functions, including currency counters, coin counters, coin carts and computers.
Guest Services Cashier
Jamul Casino
03.2024 - 08.2025
- Provide friendly, fast, flawless, and helpful guest service, through the consistent practice and delivery of Jamul Casino’s Service Commitment to all guests and team members.
- Process accurate cash handling transactions, including currency, chip, and slot machine tickets; conduct check cashing, credit/debit card advances, promotional voucher redemptions, etc.
- Perform Sweetwater Rewards Player’s Club functions, such as enrolling guests into the Player’s Club, maintaining accurate player tracking information, communicating available offers.
- Promotes and participates in the execution of Marketing promotions and casino events.
Sales and Marketing Officer
Solanaland Development and Inc
03.2017 - 06.2022
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Science - Business Entrepreneurship
Pampanga State University
Pampanga, Philippines03-2016
Skills
- Cash handling expertise
- Financial transactions management
- Accurate record keeping
- Cashiering experience
- Cash balancing
- Hospitality and guest service
- Guest service management
- Sales and marketing expertise
- Negotiation and sales strategy
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Cage/Vault Cashier
Viejas Casino
08.2024 - 08.2025
Guest Services Cashier
Jamul Casino
03.2024 - 08.2025
Sales and Marketing Officer
Solanaland Development and Inc
03.2017 - 06.2022
Bachelor of Science - Business Entrepreneurship
Pampanga State University