KAYCEE BROOKS
Summary
Adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
3
3
years of professional experience
Work History
Medical Biller and Coder
Bluegrass Kids Therapy Center
11.2022 - Current
- Scanned and uploaded medical records into electronic medical records system.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Processed and tracked requests for medical records from external organizations.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Collaborated with customers to resolve disputes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Receptionist
Owensboro Health Regional Hospital
02.2022 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist
Owensboro Pediatrics
08.2021 - 02.2022
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Helped patients complete necessary medical forms and documentation.
- Answered phone calls and messages for physician and nurse pediatric medical facility, scheduling appointments, and handling patient inquiries.
Scheduling Supervisor
Springs Medical Lab
05.2020 - 03.2021
- Implemented time-blocking and schedule notifications to optimize time management.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Acted as first point of contact and set appointments for prospective clients.
- Set up and updated patient accounts with latest information.
- Called and scheduled patients for mobile phlebotomist to come and collect various samples
- Trained new employees on different EMR systems
- Maintained HIPPA compliance for myself but other employees
Education
No Degree - Medical Coding And Billing
Owensboro Community And Technical College
Owensboro, KYHigh School Diploma -
Daviess County High School
Owensboro, KY05.2019
Skills
- Medical Terminology
- Customer Experience
- Data Entry
- Communication
- EMR Systems
- CPT Code Modifiers
- Problem Solving
- Computer Technology
- Team work and Collaborating
- Time Management
- Work Ethic
Additional Information
Vaccinated for COVID-19, up to date on all immunizations.
Timeline
Medical Biller and Coder
Bluegrass Kids Therapy Center
11.2022 - Current
Receptionist
Owensboro Health Regional Hospital
02.2022 - 11.2022
Receptionist
Owensboro Pediatrics
08.2021 - 02.2022
Scheduling Supervisor
Springs Medical Lab
05.2020 - 03.2021
No Degree - Medical Coding And Billing
Owensboro Community And Technical College
High School Diploma -
Daviess County High School
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