Kaycee Cook Augustine
Silver Springs
Summary
Detail-oriented property manager with strong organizational skills and a commitment to exceptional customer service. Experienced in managing tenant relations and ensuring compliance, ready to leverage expertise to enhance property operations and tenant satisfaction.
Overview
28
28
years of professional experience
3
3
Certifications
Work History
Senior Property Manager
Bluebird Property LLC
Yerington
10.2019 - 07.2025
- Managed tenant relations and resolved issues to enhance satisfaction across diverse property portfolio.
- Oversaw lease agreements while ensuring compliance with local regulations to mitigate legal risks.
- Coordinated property maintenance and repairs with service providers effectively.
- Conducted regular property inspections to maintain high standards of quality.
- Developed budgets and monitored expenses for operational efficiency.
- Implemented marketing strategies to attract new tenants for available units.
- Handled rent collections and maintained accurate records to ensure timely payments and financial integrity.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Resolved tenant complaints in a timely manner.
- Prepared reports on the condition of managed properties for owners or investors.
- Monitored compliance with health and safety regulations at all managed properties.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Drafted leases and other legal documents associated with renting out properties.
- Screened potential tenants through background checks, credit reports, references.
Personal Care Attendant
American Home Care
Rural counties
09.2010 - 10.2019
- Assisted clients with daily living activities and personal care needs.
- Monitored client health, promptly reporting changes to healthcare professionals to facilitate timely interventions.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Maintained accurate records of client care activities and observations.
- Coordinated transportation for clients to appointments and social events.
- Trained new staff on proper care techniques and safety protocols.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided emotional support through active listening and meaningful engagement, fostering a sense of connection and well-being.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Supported client independence by assisting in development of self-care skills, enhancing their confidence in personal hygiene and meal preparation.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to medical appointments and ensured timely arrival.
Insurance Customer Service Representative
Harley Davidson Financial Services
Carson City
11.1997 - 05.2010
- Guided customers through insurance inquiries and clarified policy details to enhance understanding.
- Educated clients on policy options and coverage benefits.
- Delivered accurate quotes for diverse insurance policies, enabling informed decision-making.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Engaged customers with probing questions to identify needs and provided tailored solutions for issue resolution.
Education
High School Diploma -
Carson High School
Carson City, NV06-1985
Skills
- Property management
- Budget management
- Regulatory compliance
- Fair housing regulations
- Tenant screening
- Property maintenance
- Grounds and facility inspection
- Project management
- Staff supervision
- Staff coordination
- Customer relationship management
- Organizational skills
- Problem-solving
- Multitasking
- Teamwork
- Background in property management
Certification
Fair housing Certification
Timeline
Senior Property Manager
Bluebird Property LLC
10.2019 - 07.2025
Personal Care Attendant
American Home Care
09.2010 - 10.2019
Insurance Customer Service Representative
Harley Davidson Financial Services
11.1997 - 05.2010
High School Diploma -
Carson High School