KAYCEE VERGARA MARQUEZ
San Diego,CA
Summary
Dedicated and reliable professional with experience in healthcare support. Able to adapt quickly and work efficiently in team environments. Strong communication and organization skills with a commitment to delivering high-quality care and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Case Management Care Specialist
Sharp Rees-Stealy
San Diego, CA
07.2022 - 10.2025
- Manages patient administrative and clinical needs. Provide support and help facilitate care coordination services provided by the Hospital Case Manager. Assists with discharge planning, inpatient admission, skilled nursing facility admissions, including requests for outpatient care, durable equipment, home health, in accordance with payor guidelines. Work closely with the administrative and clinical staff to schedule appointments, update treatment plans, and ensure continuity of care. Verified patient insurance eligibility and entered patient information into system.
Case Management Coordinator
Sharp Grossmont Hospital
04.2019 - 03.2022
- Supports Case management/Social work staff to meet department objectives, facilitates effective communication between department staff and the internal and external customers to the department, including but not limited to the business office, revenue cycle, payors, long-term care, sub-acute facilities, and patients/families. Reviews complex request for medical care and services. Assists with discharge planning, inpatient admission, skilled nursing facility admission, including requests for outpatient care, durable medical equipment, home health, in accordance with payor guidelines. Provide support and help facilitate care coordination services provided by the Hospital Case Manager.
Office Coordinator
Vital Care Health Systems Home Health
06.2017 - 04.2019
- Answering incoming phone calls, communicating with patients and clinicians (RN’s, LVN’s, PT’s, OT’s, ST’s) and MD offices, reporting and tracking patient hospitalizations, verifying benefits and eligibility, ordering durable medical equipment (DME), assisting with Medical Records, conducting patient surveys, and maintenance of office.
Care Aide / Caregiver
Guardian Home Care Services
05.2016 - 06.2017
- Provide basic care to individuals who cannot care for themselves. Working with chronically ill or disabled clients, assisting with a variety of everyday tasks: housekeeping, running errands, preparing meals, ensuring personal hygiene, and offering social stimulation. Also responsible for administering treatments and monitoring client's health condition. Also patients in Assisted Living Facilities and Skilled Nursing Facilities.
Medical Assembler
Applied Medical Resources
08.2015 - 12.2015
- Using a variety of hand and power tools, fixtures, work instructions and test equipment; perform a series of operations to correctly assemble and test medical devices.
Case Manager
Guardian Health Care Services
02.2011 - 07.2015
- Admits new clients by reviewing records and applications: conducting orientations, establishes treatment programs by setting schedules and routines: coordinating services being provided: arranging resources including transportation and escort, monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support, maintains clients’ records by reviewing case notes: logging events and progress, prepares reports by collecting, analyzing and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications.
Care Manager
Emeritus of San Juan Capistrano (Formerly Brighton Gardens, Sunrise)
03.2007 - 11.2010
- Focus on residents' individual needs. Personalized assistance and supportive services at a level while the resident is kept at their comfort and independence. Providing daily assistance to the individual's daily needs. Tasks including: assisting resident with bathing, dressing, and grooming, make the resident's bed and change the linens when needed, encourage and assist resident to engage in physical and mental exercises, and companionship.
Education
Licensed Vocational Nurse (LVN) -
Stanbridge College
Irvine, CA01-2011
Secondary - undefined
Serra High School
San Juan Capistrano, CA01-2006
Skills
- Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
- Data entry proficiency
- Care coordination
- Care planning
- Quality improvement
- Respectful and compassionate
- Time management
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Patient management
- Care plan management
- Case management
- Medical office administration
Languages
Fluent in English, Tagalog.
ADDITIONAL EXPERIENCE
- Manila Foodmart
- Cashier/Server/Filer
- Customer service
- Served food, and cashier, and money counting
- Filed documents and input into the computer (sales, prices, distributors, etc.)
Timeline
Case Management Care Specialist
Sharp Rees-Stealy
07.2022 - 10.2025
Case Management Coordinator
Sharp Grossmont Hospital
04.2019 - 03.2022
Office Coordinator
Vital Care Health Systems Home Health
06.2017 - 04.2019
Care Aide / Caregiver
Guardian Home Care Services
05.2016 - 06.2017
Medical Assembler
Applied Medical Resources
08.2015 - 12.2015
Case Manager
Guardian Health Care Services
02.2011 - 07.2015
Care Manager
Emeritus of San Juan Capistrano (Formerly Brighton Gardens, Sunrise)
03.2007 - 11.2010
Secondary - undefined
Serra High School
Licensed Vocational Nurse (LVN) -
Stanbridge College