Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Willow Highfill

Tulsa,OK

Summary

Hello! A recent graduate from Lake Forest College, with a Bachelor's in Science. Double major in Neuroscience and Psychology. Passionate about making a difference and building strong relationships. Detail-oriented and hard-working. Dependable and effective in managing time, patients, and multiple clients at once. Working with efficiency while also creating a comfortable environment for patients and co-workers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
11.2023 - Current
  • Gained pharmacy tech license within 2 months of working
  • Offered comfortable environment for patients
  • Handled controlled substances
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Provided open communication with patients
  • Called patients to keep them updated with prescription refill reminders, delayed pick-ups, and enrollment in other services
  • Enhanced patient care by accurately filling and dispensing prescriptions promptly.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.

Peer Mentor

Lake Forest College
01.2021 - 12.2023
  • Provided meeting times outside of lab to help students with feedback and critiques when needed, to enhance final PARE projects
  • Helped Peers learn how to use chromatography and PCR, and correctly imagine and analyze Gel Electrophoresis
  • Helped Students analyze research results
  • Worked hands-on with students
  • Worked hands-on with Professors of courses to prepare for this week's lesson and to talk about how to enhance experience of weekly labs
  • Guided peers on academic and personal matters, promoting overall wellbeing.
  • Aided first-year students in coursework, sent reminders for due dates, and helped create symposium projects
  • Aided Peers during labs
  • Provided scheduled study sessions to help enhance neurological understanding basis of dissections being conducted in lab.
  • Helped students outside of allotted course time with lab materials, concepts, and projects.
  • Enhanced peer understanding by providing one-on-one mentoring and support.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Assisted in creation of individualized learning plans for each mentee, addressing their specific needs and goals.
  • Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
  • Served as role model for fellow students, demonstrating effective communication and problem-solving skills.

Research Intern

Rosalind Franklin University of Medicine and Science
05.2022 - 07.2022
  • Worked on current follow-up study looking at th effects of Methylphenidate combined with Fluoxetine
  • Followed previous paper-outlined protocol
  • Worked closely with the author of the paper
  • Created templates to accurately measure dissected rat brains
  • Created Excel data Sheets to organize and analyze data
  • Measured gene expression with Image SJX Software and ran statistical analysis
  • Used Prism to run Statistical analysis and create figures
  • Presented research at Lake Forest College Annual Glassman Symposium.
  • Enhanced research efficiency by streamlining data collection and analysis processes.
  • Collaborated with team members for successful completion of research projects on time and within budget.
  • Utilized statistical software for accurate data analysis, ensuring reliable results and conclusions.

Education

Bachelor of Science in Neuroscience - Psychology And Neuroscience

Lake Forest College
Lake Forest, IL
05.2023

High school diploma -

Lake Park High School
Roselle, IL
05.2019

Skills

  • Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint
  • SPSS
  • Laboratory experience
  • Qualitative Research & Data Analysis
  • Statistical Analysis
  • Writing Experience
  • Leadership
  • Data collection & analysis
  • Quantitative & Qualitative research (4 years)
  • Pharmacy and customer records management
  • HIPAA
  • Patient confidentiality
  • Filling Prescriptions

Certification

  • Pharmacy Technician License, 12/01/23, 12/01/24
  • Registered Pharmacy Technician, 12/01/23, 12/01/24

Timeline

Certified Pharmacy Technician

Walgreens
11.2023 - Current

Research Intern

Rosalind Franklin University of Medicine and Science
05.2022 - 07.2022

Peer Mentor

Lake Forest College
01.2021 - 12.2023

Bachelor of Science in Neuroscience - Psychology And Neuroscience

Lake Forest College

High school diploma -

Lake Park High School

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Willow Highfill