To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
04.2021 - Current
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Communicated directly with doctors offices via telephone, fax and email.
Stocked, labeled, and inventoried medication to keep accurate records.
Reviewed and verified customer information and insurance provider information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Collected co-payments or full payments from customers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Counted, measured and compounded medications following standard procedures.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Counted and labeled prescriptions with correct item and quantity.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Technician Trainee
Walgreen's Pharmacy
10.2017 - 04.2021
Perform duties assigned by pharmacy manager and technicians that include utilizing pharmacy systems to enter patient/drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct while keeping out for possible interactions
Maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level, place orders, verify receipts, and dispose of outdated drugs
Adhere to infection-control policies and protocols
Customer Service Associate/
Walgreens
10.2016 - 10.2017
Engaging customer’s by greeting them and offering assistance with products and services
Cash register operations and customer service, merchandising, store inventory, and maintaining store signage and displays
Assists with exterior and interior maintenance by ensuring clean, neat, and orderly store condition/appearance
Complies with all company policies and procedures and maintains a respectful relationship with all coworkers - Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Phoenix Children’s Hospital Southwest Valley Center and Urgent Care
04.2016 - 11.2016
Performed general clerical duties, stocked supplies, cleaned rooms/equipment, assisted with transportation of patients, delivered and cleaned toys for children, interacted with patients, and assisted staff in attending to non-medical questions and concerns of the children/families
Completed 100 hours of community service
Education
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2021
Grand Canyon University
Phoenix, Arizona
2015
Received diploma -
Westview Highschool
Avondale, Arizona
2013
Skills
Highly motivated and detail-oriented professional; offering skills in support and communication
Adept at accomplishing a variety of duties including, handling multiple tasks in a fast paste environment, achieving daily/monthly goals, and providing outstanding service
Held full accountability in team expectations by exceeding daily tasks
Proficient with Microsoft Office applications (Word, Excel, PowerPoint, and Outlook )
Positive attitude and work ethic
Known for excellent interpersonal skills and following detailed and advanced instructions
Able to grasp new concepts quickly and efficiently
Excellent organizational skills
Able to manage inventory
Great time management
Outstanding customer service based on graded feedback and customer’s surveys
Certification
CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreens
04.2021 - Current
Pharmacy Technician Trainee
Walgreen's Pharmacy
10.2017 - 04.2021
Customer Service Associate/
Walgreens
10.2016 - 10.2017
Phoenix Children’s Hospital Southwest Valley Center and Urgent Care
04.2016 - 11.2016
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College