Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatyana Numata

Goodyear,AZ

Summary

Certified pharmacy technician with a solid background in pharmaceutical operations and customer service. Proficient in medication dispensing, inventory management, and pharmacy software systems. Known for attention to detail, accuracy in prescription filling, and commitment to patient safety and satisfaction. Experienced in coordinating between prescribers and insurance companies to resolve problems. Efficient and accurate tech that thrives in fast-paced settings, has strong interpersonal and multitasking abilities, quick at mastering new skills and a team player.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
Goodyear, AZ
04.2021 - 01.2024
  • Completed paperwork, entering prescription and insurance, or billing information into patient profiles.
  • Provided in-person and telephone support to customers, assisting with order placement, system navigation, and item location.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Communicated directly with doctors' offices via telephone, fax, and email.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted pharmacist in resolving challenging prescriptions and addressing client inquiries, ensuring optimal pharmacy operations.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed medication calculations, measurements, and compounding in adherence to established protocols.
  • Efficiently recorded and managed prescriptions for patients in internal database.
  • Performed pharmacy operational activities with a strong dedication to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Established and updated patient profiles, medications and insurance details.
  • Prepared prescription transfers to other pharmacies.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.

Pharmacy Technician Trainee

Walgreen's Pharmacy
10.2017 - 04.2021
  • Executed responsibilities in accordance with the instructions from the pharmacy manager and technicians. This involved utilizing pharmacy systems to accurately input patient/drug details, filling prescriptions by retrieving, counting, and pouring medications while also verifying their correctness to prevent potential interactions.
  • Maintained accurate pharmaceutical inventory through regular checks, ordering supplies as needed, confirming deliveries, and proper disposal of outdated drugs.
  • Adhered to infection control policies and protocols.

Customer Service Associate/

Walgreens
10.2016 - 10.2017
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Maintained knowledge of current sales promotions and new product releases.
  • Suggested product solutions based on individual customer needs.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Followed policies and procedures to meet or exceed established performance requirements.

Phoenix Children’s Hospital Southwest Valley Center and Urgent Care
04.2016 - 11.2016
  • Performed general clerical duties, stocked supplies, cleaned rooms/equipment, assisted with transportation of patients, delivered and cleaned toys for children, interacted with patients, and assisted staff in attending to non-medical questions and concerns of the children/families
  • Completed 100 hours of community service

Education

Associate of Arts -

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2021

Received diploma -

Westview Highschool
Avondale, Arizona
2013

Some College (No Degree) -

Grand Canyon University
Phoenix, Arizona

Skills

  • Known for excellent interpersonal skills and following detailed and advanced instructions
  • Able to grasp new concepts quickly and efficiently
  • Excellent organizational skills
  • Able to manage inventory
  • Great time management
  • Adept at accomplishing a variety of duties including, handling multiple tasks in a fast paste environment, achieving daily/monthly goals, and providing outstanding services
  • Positive attitude and work ethic
  • Outstanding customer service based on graded feedback and customer’s surveys
  • Held full accountability in team expectations by exceeding daily tasks
  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint, and Outlook
  • Highly motivated and detail-oriented professional; offering skills in support and communication

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walgreens
04.2021 - 01.2024

Pharmacy Technician Trainee

Walgreen's Pharmacy
10.2017 - 04.2021

Customer Service Associate/

Walgreens
10.2016 - 10.2017

Phoenix Children’s Hospital Southwest Valley Center and Urgent Care
04.2016 - 11.2016

Associate of Arts -

Maricopa Community Colleges - Estrella Mountain Community College

Received diploma -

Westview Highschool

Some College (No Degree) -

Grand Canyon University

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Tatyana Numata