STEVE ACKERMAN
CVS Pharmacy
Freehold,NJ
2
Languages
8
years of professional experience
Detail-oriented Economics graduate with experience in data-driven operations and resolving billing issues. Skilled in Microsoft Excel, Power BI, JavaScript, quantitative analysis, and data visualization. Ready to leverage analytical expertise and technical skills in a Junior Sales & BI Analyst role.
Work History
CERTIFIED PHARMACY TECHNICIAN
3 Years 3 Months- Manage prescription processing, inventory records, patient information, and daily operational workflows while maintaining accuracy, confidentiality, and regulatory compliance.
- Use pharmacy management systems to review prescription and inventory activity, identify supply needs, and support timely purchasing and stock optimization.
- Process insurance claims, investigate rejected transactions, and resolve billing discrepancies by coordinating with patients, insurers, pharmacists, and prescribers.
- Communicate complex medication, insurance, and service information clearly to customers while handling a high volume of time-sensitive requests.
- Train new team members on systems, processes, documentation standards, and customer-service best practices.
OFFICE ASSISTANT
3 Years 10 Months- Maintained adherence to office schedules, managed supplies, and customer communications to support efficient daily operations.
- Coordinated trade-show and conference logistics, including preparation and distribution of marketing materials under tight deadlines.
- Confirmed customer orders, researched discrepancies, and addressed service issues to support accurate fulfillment and client satisfaction.
Education
Bachelor of Arts - Economics, Minor in Japanese Studies
- Dean’s List
- Selected academic and independent work included regression analysis, hypothesis testing, economic forecasting, market research, Power BI dashboard development, data visualization, and JavaScript programming.
- Participated in a cultural exchange program in Tokyo, meeting and collaborating with Japanese university students and government officials to strengthen mutual understanding and promote positive relations between the United States and Japan.
Skills
Data & BI: Microsoft Excel; Power BI dashboarding; data organization
cleaning
and analysis; regression analysis; hypothesis testing; economic and market research
Data & BI: Microsoft Excel; Power BI dashboard development and data visualization; data organization
cleaning
and analysis; regression analysis; hypothesis testing; economic and market research
Data entry
Attention to detail
Problem-solving skills
Microsoft Office: Excel
PowerPoint
Word
Outlook
Programming: JavaScript; experience applying programming logic to organize information
support analysis
and improve repeatable workflows
Languages
English
Native or Bilingual
Japanese
Professional Working
Timeline
CERTIFIED PHARMACY TECHNICIAN
CVS Pharmacy
05.2023 - CurrentRead More
OFFICE ASSISTANT
Spirit Sales Promotions
02.2019 - 12.2022Read More
LEHIGH UNIVERSITY
Bachelor of Arts from Economics, Minor in Japanese Studies
Read More