Kaycee Montenegro Barrios
Shoreview,MN
Summary
Working in the food industry has taught me a lot about how to interact with customers, be formal and ensure customer satisfaction. I continiously show resilience through learning experiences. My experience in the food industry has showed me how important communication with co-workers and managers is for a collaborative and efficent work enviorment. I am reliable and good with being on time, as I currently pursue a degree at Hamline University I'm looking for flexible hours.
Overview
2
2
years of professional experience
Work History
To-Go Specialist, Server
Olive Garden
Roseville, MN
10.2023 - Current
- As a To-go specialist, we ensure that orders are accurate and to the guests' liking.
- We also welcome guests, take To-go orders, and reassure the guests if they have any concerns about catering orders or menu questions.
- We package orders, and make sure to attend to any specific requests a guest asks for.
- Take orders over the phone, recommend entrées, be helpful and patient while the guests order.
- Portion out desserts for servers.
- When closing as a To-Go specialist, I prepare the bank drop and additional closing paperwork, along with counting cash.
- As a server, I make sure guests have everything they ordered, and ensure guest satisfaction.
- Greet guests and seat my first table.
- I check in with tables regularly to take bread, salad, soup, and drink refills.
- Before clocking out, I make sure to do my side work, clean my section, and get manager approval before I leave.
Cashier, Line Cook
Smashburger
Roseville, MN
06.2023 - 08.2024
- I took orders, made shakes, and bagged food, ensuring all corresponding items were in the bag for DoorDashers and customers.
- Ran orders to customers, made sure they had condiments and utensils with their order.
- Cleaned the lobby, mopped and wiped down surfaces, restocked condiments, and changed the lemonade drink dispenser.
- Restocked ice cream in the front cooler, and portioned out ice cream for shakes the next day.
- Assembled the correct burger with the corresponding toppings, restocked buns, and restocked toppings.
- Smashed and seasoned the ground beef, and put it on the bun.
- Restocked the freezer with chicken tenders, wings, and fries, and fried them.
- Clean the kitchen area, wipe all surfaces, and disassemble parts of the kitchen, leaving it orderly for the morning crew.
Food Runner
Chanticleer Pizza and Grill
Maple Grove, MN
10.2022 - 06.2023
- I made sure I ran the correct meals to guests, ensured they had utensils and napkins, and attended to them when the server wasn't present.
- I interacted with guests, making sure they had all they needed to enjoy their meal.
- I made side salads, restocked dressing, and prepped the salad bar.
- I brought ice to the drink stations when they were low.
Education
High School Diploma -
Roseville Area High School
Roseville, MN06-2024
Skills
- Phone etiquette
- Food preparation
- Order accuracy
- Cleanliness
- Upselling
- Customer service mindset
- Fast food customer service
- Dining customer service
Languages
English
Professional
Spanish
Professional
Timeline
To-Go Specialist, Server
Olive Garden
10.2023 - Current
Cashier, Line Cook
Smashburger
06.2023 - 08.2024
Food Runner
Chanticleer Pizza and Grill
10.2022 - 06.2023
High School Diploma -
Roseville Area High School
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