Kaycee Vanek
Baltimore,OH
Summary
Started out at Kohls as a part-time seasonal sales associate. After 1 year was promoted to a full-time sales lead. Was then promoted to the customer service supervisor. Worked in that position for two years. Currently am the operations supervisor. Have worked at Kohls for 6 years, will be 7 years in October. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Kohls Department Store
Pickerington, OH
10.2017 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
No Degree - Education
Ohio State University
Columbus, OHHigh School Diploma -
Liberty Union High School
Baltimore, OH05.2017
Skills
- One Call Resolution
- Customer Implementation
- Verbal and Written Communication
- Handling Escalations
- Team Management
- Issue Resolution
- Maintaining Clean Work Areas
- Staff Training
- Performance Evaluations
- Leading Team Meetings
- New Hire Training
Accomplishments
- Was inducted into the National Honor Society when I was a junior in high school.
- Supervised team of 15 staff members.
Hobbies
- Reading
- Shopping
- Movies
- Watching sports
Timeline
Operations Supervisor
Kohls Department Store
10.2017 - Current
No Degree - Education
Ohio State University
High School Diploma -
Liberty Union High School
Similar Profiles
Rebecca HairRebecca Hair
Assistant Store Manager- Operations & CFH/Merchandiser at Kohls Department StoreAssistant Store Manager- Operations & CFH/Merchandiser at Kohls Department Store
Sebastian Llamas GabrielSebastian Llamas Gabriel
Sales Associate at Kohls Department StoreSales Associate at Kohls Department Store
Darren WallaceDarren Wallace
Retail Associate at Kohls Department StoreRetail Associate at Kohls Department Store
Maribel LaraMaribel Lara
Area Supervisor at Kohls Department StoreArea Supervisor at Kohls Department Store
Jaycob EnglandJaycob England
Operations & Maintenance at PPG EnergyOperations & Maintenance at PPG Energy