Tynan Austin
Burlington,NC
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 6-year background maintaining customer satisfaction and contributing to company success. Proficient in salesforce and computer logistics.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Strategic Connection
Conway, SC
07.2023 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Motivated and trained employees to maximize team productivity.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Operations Supervisor
CXperts
Bonita, CA
03.2023 - 06.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Monitored supply chain and managed logistics functions for company.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Operations Supervisor
Percepta
Houston, TX
09.2021 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Familiar with sales force operations , made strategic suggestions to protect service levels.
- Trained in financial decisions for Finance Requests, also familiar with collaborating with finance managers to for approvals.
- Team leader for my CSM role.
- Performed business analysis and provided guidance on best practices and various approaches.
- Trained new employees on proper protocols and customer service standards.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed payroll data entry and processing for 14 employees to comply with predetermined company guidelines.
Team Leader
OnProcess Technology Inc.
Selma, NC
09.2020 - 06.2021
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Reported customer feedback to management.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Cross-trained and provided back up for customer service managers.
- Initiated timely response to emails, voicemails and written correspondence.
- Coordinated weekly meetings for internal and external groups.
Assistant Store Manager
Clarks Bostonian Outlet
Smithfield, NC
09.2014 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Customer Service Representative
Conduent Call Center
09.2015 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Manager's Assistant
Coach Outlet
Smithfield, NC
05.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Education
High School Diploma - undefined
Smithfield-Selma High School
Smithfield, NC06.2014
Skills
- One Call Resolution
- Service Delivery Optimization
- Time Management
- Cost Management
- Employee Coaching and Motivation
- Handling Escalations
- Customer Service
- Verbal and Written Communication
- Workflow Management
- Communication
- Leadership
- HIPPA Compliance
- Verizon
- AT&T
- CVS
- Nations Benefits
- Collections
- Quality Assurance
Timeline
Operations Supervisor
Strategic Connection
07.2023 - Current
Operations Supervisor
CXperts
03.2023 - 06.2023
Customer Operations Supervisor
Percepta
09.2021 - 06.2023
Team Leader
OnProcess Technology Inc.
09.2020 - 06.2021
Customer Service Representative
Conduent Call Center
09.2015 - 07.2016
Store Manager's Assistant
Coach Outlet
05.2015 - 05.2016
Assistant Store Manager
Clarks Bostonian Outlet
09.2014 - 08.2017
High School Diploma - undefined
Smithfield-Selma High School