Tynan Austin
Burlington,NC
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 6-year background maintaining customer satisfaction and contributing to company success. Proficient in salesforce and computer logistics.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Strategic Connection
2023.07 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Motivated and trained employees to maximize team productivity.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Operations Supervisor
CXperts
2023.03 - 2023.06
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Monitored supply chain and managed logistics functions for company.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Operations Supervisor
Percepta
2021.09 - 2023.06
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Familiar with sales force operations , made strategic suggestions to protect service levels.
- Trained in financial decisions for Finance Requests, also familiar with collaborating with finance managers to for approvals.
- Team leader for my CSM role.
- Performed business analysis and provided guidance on best practices and various approaches.
- Trained new employees on proper protocols and customer service standards.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed payroll data entry and processing for 14 employees to comply with predetermined company guidelines.
Team Leader
OnProcess Technology Inc.
2020.09 - 2021.06
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Reported customer feedback to management.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Cross-trained and provided back up for customer service managers.
- Initiated timely response to emails, voicemails and written correspondence.
- Coordinated weekly meetings for internal and external groups.
Assistant Store Manager
Clarks Bostonian Outlet
2014.09 - 2017.08
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Customer Service Representative
Conduent Call Center
2015.09 - 2016.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Manager's Assistant
Coach Outlet
2015.05 - 2016.05
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Education
High School Diploma - undefined
Smithfield-Selma High School
Smithfield, NC06.2014
Skills
- One Call Resolution
- Service Delivery Optimization
- Time Management
- Cost Management
- Employee Coaching and Motivation
- Handling Escalations
- Customer Service
- Verbal and Written Communication
- Workflow Management
- Communication
- Leadership
- HIPPA Compliance
- Verizon
- AT&T
- CVS
- Nations Benefits
- Collections
- Quality Assurance
Timeline
Operations Supervisor
Strategic Connection
2023.07 - Current
Operations Supervisor
CXperts
2023.03 - 2023.06
Customer Operations Supervisor
Percepta
2021.09 - 2023.06
Team Leader
OnProcess Technology Inc.
2020.09 - 2021.06
Customer Service Representative
Conduent Call Center
2015.09 - 2016.07
Store Manager's Assistant
Coach Outlet
2015.05 - 2016.05
Assistant Store Manager
Clarks Bostonian Outlet
2014.09 - 2017.08
High School Diploma - undefined
Smithfield-Selma High School