Kaycei Papas
East Greenbush
Summary
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
JACOBS-NEW YORKSTATE OFFICE OF GENERAL SERVICES
10.2024 - 04.2026
- Collaborated with Deloitte Oracle and NYSOGS to propose system improvements, enhancing operational efficiency based on research findings.
- Presented business process improvement recommendations to governance committee of executive leadership.
- Conducted gap analysis between New York State system database and future Unifier system to identify critical discrepancies.
- Analyzed and mapped end-to-end customer processes across all communication channels.
- Liaised among divisions within New York State to streamline communication and foster collaboration.
- Maintained business process workflows in alignment with evolving standards.
- Utilized creativity and technical skills to identify data sources, validate data, and detect trends.
- Developed strategies based on findings to enhance process efficiency and quality.
Business Analyst
MAXIMUS
04.2022 - 09.2024
- Utilized technical knowledge of APIs, ETL, SQL, and Power BI to assist with user testing in QA and UAT phases.
- Conducted thorough analysis and debugging, evaluating technical data to identify creative solutions and escalate significant issues promptly.
- Maintained up-to-date project documentation, developing user stories and features on Jira and Confluence for team alignment.
- Delivered clear feedback to stakeholders during project meetings, promoting effective communication and alignment.
- Coordinated with managers, directors, and digital solutions analysts to support successful program increments and strengthen teamwork.
- Supervised daily stand-up meetings to enhance cross-functional collaboration across multiple teams during three complex system deployments.
Associate Business Analyst
MAXIMUS
04.2020 - 09.2022
- Data Management & Predictability Models: Designed and managed scorecards for underwriting models, supporting data-driven decision-making and enhancing predictive accuracy.
- Process Improvement Recommendations: Provided recommendations to leadership for enhancing business processes and policies, focusing on efficiency and effectiveness.
- Continuous Improvement Strategies: Evaluated business performance against goals, proposing strategies for ongoing improvements and operational excellence.
- Technical Documentation & Reporting: Developed comprehensive technical specifications for products, documented project workflows, and facilitated communication by sharing reports with clients and internal teams.
- Client Engagement & Communication: Fostered customer satisfaction through regular consultations and ensured clear, consistent communications.
Research Supervisor
MAXIMUS
09.2016 - 04.2020
- Collected and analyzed weekly trend data for senior management to support informed decision-making.
- Maintained quality standards, reviewed workflows, and proposed innovative solutions to improve operational processes.
- Performed time sheet approvals and audits to ensure accuracy and compliance.
- Delivered comprehensive staff evaluations monthly, quarterly, and annually to inform performance development.
- Participated in recruitment, hiring, and training processes to build a skilled workforce.
- Facilitated communication for department-wide initiatives, aligning teams on shared goals and objectives.
Research Team Lead
MAXIMUS
11.2015 - 09.2016
- Efficient Project Execution: Guided the team in completing projects and assignments with high levels of efficiency and precision.
- Streamlined workflows: Collaborated with staff to refine processes, achieving optimal outcomes.
- Enhanced team skills: Improved team members' knowledge through targeted training on task-specific areas, resulting in higher performance.
- Boosted team morale: Fostered a positive work environment by promoting team cohesion and enhancing workplace morale.
- Client Relations: Addressed all client requests and complaints regarding accounts, ensuring timely and effective solutions.
Education
Bachelors -
Information Technology And Cyber Security
05-2028
Certified -
Health Sciences
05-2014
Associates -
Liberal Arts and Science
05-2012
Skills
- Requirement Gathering
- Data analysis
- Financial Modeling
- Project management
- Agile Methodologies
- Stakeholder Management
- Verbal and written communication
- Communication
- Leadership
- Problem-Solving
- Adaptability
- Empathy
Certification
Certified SAFe POPM, Scaled Agile, Current
Accomplishments
- Competencies in Action, Supervisor Leadership Program to build leadership skills and promote team building., 09/01/16
- Supervisor Excellence Award, Team quality > 98%, Team adherence > 98%, Team Production > 100%., 07/01/19
- Collaboration Award Recipient, 11/01/22
- Echelon Front – Leadership Training
References
- Kalen Alaxanian, 5184198441
- Matthew Brom, 5184068300
Timeline
Business Analyst
JACOBS-NEW YORKSTATE OFFICE OF GENERAL SERVICES
10.2024 - 04.2026
Business Analyst
MAXIMUS
04.2022 - 09.2024
Associate Business Analyst
MAXIMUS
04.2020 - 09.2022
Research Supervisor
MAXIMUS
09.2016 - 04.2020
Research Team Lead
MAXIMUS
11.2015 - 09.2016
Bachelors -
Information Technology And Cyber Security
Certified -
Health Sciences
Associates -
Liberal Arts and Science