Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Kayci Johnson

Phoenix,AZ

Summary

Hardworking Student offering full-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Motivated individual with strong work ethic and working independently. Strong team collaboration skills with experience in improving processes.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
Chandler, AZ
02.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Front Desk Receptionist Intern

Caring Pediatrics
Tempe, AZ
05.2022 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Scheduled patient for present and future appointments both sick and well

Sales Associate

Nike Factory Outlet
Chandler, AZ
10.2019 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Sales Associate

DSW Shoe Warehouse
Chandler, AZ
04.2018 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

Bachelor of Science - Health Sciences

Arizona State University
Tempe, AZ
12.2022

Skills

  • Organization and Prioritization
  • Dispensing Medications
  • Answering and Routing Calls
  • Time Management
  • FDA Drug Safety Guidelines
  • Communication
  • Customer Service

Timeline

Front Desk Receptionist Intern

Caring Pediatrics
05.2022 - 07.2022

Pharmacy Technician

Walgreen's Pharmacy
02.2022 - Current

Sales Associate

Nike Factory Outlet
10.2019 - 02.2022

Sales Associate

DSW Shoe Warehouse
04.2018 - 01.2020

Bachelor of Science - Health Sciences

Arizona State University

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Kayci Johnson