Kaycie Louissaint
Palm Bay,FL
Summary
Proven leader with extensive experience at Ross Dress for Less, adept in customer service support and policy enforcement. Excelled in enhancing customer satisfaction and streamlining operations. Demonstrates exceptional communication skills and adaptability, with a track record of resolving issues efficiently and improving team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty
Ross Dress for Less
Palm Bay, Florida
01.2024 - Current
- Interacted with customers regularly to ensure their needs were met.
- Trained new employees on job duties and company policies.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Responded to customer questions regarding products, prices and availability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Cashier
Ross Dress for Less
Palm Bay, FL
10.2020 - Current
- Greeted customers warmly and provided excellent customer service.
- Handled customer complaints and resolved issues professionally.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
Associate of Arts - Nursing
Eastern Florida State College
Cocoa, FL12-2024
High School Diploma -
Bayside High School
1901 De Groodt Rd SW Palm Bay05-2020
Skills
- Customer service support
- Policy enforcement
- Communication and active listening
- Multitasking
- Patience and professionalism
- Adaptability
- Time management
Languages
Haitian-creole
Native/ Bilingual
Certification
- College Credit Certificate
- BLS Certified
Timeline
Manager on Duty
Ross Dress for Less
01.2024 - Current
Customer Service Cashier
Ross Dress for Less
10.2020 - Current
Associate of Arts - Nursing
Eastern Florida State College
High School Diploma -
Bayside High School
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