Summary
Overview
Work History
Education
Skills
Other Experiences
Timeline
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Jocelyn Wylie

Clinton Township,MI

Summary

Quality-driven Duty Manager excited to integrate efficiency, time management and human relations abilities into new roles within the medical field. Dependable, hardworking and resourceful leader with a demonstrated record of success working in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Manager on Duty

SUBWAY®Restaurants
Fraser , MI
06.2019 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Trained employees in essential job functions and proper customer service etiquette.
  • Recruited and trained new employees, demonstrating best methods for serving clients and guests.

Youth Leader Volunteer

Kingdom Apostolic Ministries
Detroit, MI
01.2019 - Current
  • Demonstrated positive social skills to build healthy relationships.
  • Coordinated team-building group activities to promote socialization.
  • Coordinated charity, community-service, and/or team-building events on a monthly basis
  • Completed administrative tasks such as answering phones, filing paperwork, and data entry.
  • Participated in marketing and fundraising to promote organizational awareness.

Sandwich Artisan

SUBWAY®Restaurants
Warren, MI
03.2019 - 06.2019
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Bachelor of Science - Health Sciences

Oakland University
Rochester, MI
12.2023

High School Diploma -

Michigan Math And Science Academy
Warren, MI
06.2019

Skills

  • Customer Service
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Clerical Support
  • Community Service
  • Time Management
  • Work Planning and Organization
  • Critical Thinking

Other Experiences

Studied Abroad in Accra, Ghana- May 2022

  • Studied Public Health in a Third World Country
  • Shadowed surgeons, pediatricians, midwives, nurses, and other healthcare workers at SDA Hospital in Sunyani, Ghana
  • Volunteered at schools for elementary students and students with special needs
  • Worked with the Center for Learning and Child Development to study Ghanaian physical therapy practices for cerebral palsy patients
  • Historical and Cultural immersion through tourism and time with Ghanaian families

Timeline

Manager on Duty

SUBWAY®Restaurants
06.2019 - Current

Sandwich Artisan

SUBWAY®Restaurants
03.2019 - 06.2019

Youth Leader Volunteer

Kingdom Apostolic Ministries
01.2019 - Current

Bachelor of Science - Health Sciences

Oakland University

High School Diploma -

Michigan Math And Science Academy

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Jocelyn Wylie