Erica Everhart
Clemmons,NC
Summary
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results.Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
10
10
years of professional experience
Work History
Manager on Duty
Full Moon Oyster Bar
03.2016 - 10.2025
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for new employees, improving onboarding processes.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new servers on menu knowledge and service standards.
- Resolved guest complaints promptly, maintaining positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Arts - Business Administration
Forsyth Technical Community College
Winston-Salem, NCHigh School Diploma -
East Forsyth High School
Kernersville, NC06-2001
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Strong multitasking
- Customer service
- Team player attitude
- Clear and effective communication
- Responsible alcohol service
- Handling difficult customers
- Memory retention
Timeline
Manager on Duty
Full Moon Oyster Bar
03.2016 - 10.2025
Associate of Arts - Business Administration
Forsyth Technical Community College
High School Diploma -
East Forsyth High School