MARLON CASTILLA
Miami,FL
Summary
Demonstrated success in training team members, conducting evaluations, and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Knowledgeable and skilled to implement efficient procedures. Ready to employ exceptional team assistance, mentoring, and decision-making talents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Castilla Towing
06.2018 - Current
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Food Runner/ To-Go Server
Perrys Steakhouse & Grille
12.2023 - 06.2024
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
Server Assistant/Assistant Food Runner
Chef Adriannes Vineyard Restaurant & Bar
06.2023 - 12.2023
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Assisted with dining room set up prior to and after service period.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Host/Food Runner
Bahama Breeze Island Grille
01.2023 - 06.2023
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Towing Operator
Castilla Towing
09.2018 - 06.2023
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Combat Engineer
United States Marine Corps
08.2018 - 07.2022
- Maintained 100% accountability of assigned equipment worth more than $576,000
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute
- Upheld code of conduct and maintained professionalism in stressful situations
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth
- Rated job performance for 28 subordinates providing timely and effective feedback
Call Center Representative
Pizza Hut
01.2017 - 02.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Construction Management
Miami Dade College- Kendall Campus
Miami, FL07-2025
Skills
- Effective Multitasking
- Food Preparation
- Customer service focus
- Sales and Marketing
- Supervision and Mentoring
- Logistical Operations
- Customer Service
- Service Prioritization
- Guest Relations Management
- Conflict Resolution
- Customer Experience
- Issue Resolution
Languages
English
Native or Bilingual
Timeline
Food Runner/ To-Go Server
Perrys Steakhouse & Grille
12.2023 - 06.2024
Server Assistant/Assistant Food Runner
Chef Adriannes Vineyard Restaurant & Bar
06.2023 - 12.2023
Host/Food Runner
Bahama Breeze Island Grille
01.2023 - 06.2023
Towing Operator
Castilla Towing
09.2018 - 06.2023
Combat Engineer
United States Marine Corps
08.2018 - 07.2022
Manager on Duty
Castilla Towing
06.2018 - Current
Call Center Representative
Pizza Hut
01.2017 - 02.2018
Associate of Arts - Construction Management
Miami Dade College- Kendall Campus
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