Ashtyn Friedlander
San Marcos
Summary
Dedicated employee with a strong focus on customer service, problem resolution, and guest engagement. Proven ability to train staff and enhance dining experiences in fast-paced environments. Quick learner who loves to work and serve guests.
Overview
2
2
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Manager on Duty
IHOP
San Marcos
03.2025 - Current
- Supervised daily restaurant operations and maintained high service standards.
- Trained new staff on customer service protocols and food safety practices.
- Ensured cleanliness and organization of dining areas and kitchen spaces.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Monitored cash handling procedures and balanced registers at shift end.
- Implemented health regulations to ensure compliance throughout the restaurant operations.
- Provided guidance and support to team members when needed.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Server
IHOP
San Marcos
09.2023 - 03.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and beverage orders from guests.
- Delivered meals promptly to ensure customer satisfaction.
- Maintained cleanliness of dining area and table settings.
- Assisted in training new servers on restaurant procedures.
- Handled cash and processed payments accurately at register.
- Resolved customer complaints quickly and professionally, enhancing experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Bachelor of Science - Health Information Management
Texas State University
San Marcos, Texas, TX 08.2023 - Current
Skills
- Customer service
- Employee training
- Effective communication
- Problem resolution
- Food running
- Shift management
- Guest engagement
- Table bussing
- Food station setup
- Multitasking and organization
- High volume dining
- Food safety practices
- Beverage preparation
- Point of sale (POS) system operations
- Menu memorization
- Dining area maintenance
- Cleanliness standards
Certification
Food handlers
Timeline
Manager on Duty
IHOP
03.2025 - Current
Server
IHOP
09.2023 - 03.2025
Bachelor of Science - Health Information Management
Texas State University
08.2023 - Current