Jessica Munoz
Chicago,IL
Summary
Dynamic professional with a strong background in customer service and team leadership, notably at PLS Cash Checking. Proven ability to enhance sales through strategic marketing and staff training. Adept at fostering positive customer relations and enforcing quality standards, ensuring a high level of service and operational efficiency.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
11
11
years of professional experience
Work History
Manager on Duty
PLS Cash Checking
Chicago, IL
09.2024 - 11.2025
- Developed and implemented strategies to increase sales and profitability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Crew Member
McDonald's
Chicago, IL
07.2024 - 08.2025
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
Restaurant Waiter
Delicias Restaurant
Chicago, IL
03.2021 - 11.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Mixer
Harvest Food Group
Chicago, IL
02.2018 - 05.2021
- Checked incoming orders and organized new stock.
- Kept detailed records of equipment problems and reported irregularities to supervisor.
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
- Collaborated with team members for better workflow coordination and increased productivity.
Shipping and Receiving Clerk
Weber Packaging
Chicago, IL
03.2015 - 08.2018
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
High School Diploma -
Morton East High School
Chicago Il06-2010
Skills
- Customer service focus
- Staff training and development
- Sales and marketing
- Policy enforcement
- Scheduling proficiency
- Customer service
- Team building
- Public speaking
- Quality control
- Business administration
- Teamwork
- Customer service management
- Organizational skills
- Team leadership
- Self motivation
- Adaptability and flexibility
Languages
Spanish
English
Timeline
Manager on Duty
PLS Cash Checking
09.2024 - 11.2025
Crew Member
McDonald's
07.2024 - 08.2025
Restaurant Waiter
Delicias Restaurant
03.2021 - 11.2024
Mixer
Harvest Food Group
02.2018 - 05.2021
Shipping and Receiving Clerk
Weber Packaging
03.2015 - 08.2018
High School Diploma -
Morton East High School