Veronica Gammage
Belleville
Summary
Results-driven hospitality professional with experience in customer service, staff training and development, workflow management, scheduling, and cash handling. Skilled in managing daily operations, resolving customer concerns, and maintaining efficient team performance in fast-paced restaurant environments. Proven ability to enhance guest satisfaction, support sales and marketing efforts, and ensure accurate financial procedures including cash reconciliation and deposit management. Strong communicator with a focus on teamwork, leadership, and delivering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Black Rock Bar And Grill
04.2026 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented efficient workflows to streamline service delivery during busy periods.
- Resolved customer complaints promptly, enhancing guest satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Managed financial checkouts and end-of-day cash reconciliation for restaurant operations.
Server
Black Rock Bar And Grill
11.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience.
- Collaborated with BOH staff to deliver timely and accurate orders.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and restaurant procedures.
- Supported team members during peak hours to maintain smooth operations.
- Familiarized with menu offerings to provide detailed recommendations to guests.
- Responded promptly to guest inquiries and resolved any issues effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Texas Roadhouse
06.2025 - 11.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed cash transactions efficiently at the end of shifts.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Johnny Rockets Restaurant
12.2024 - 06.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Youth Development Professional
Youth Opportunity Investments
12.2023 - 12.2024
- Developed and implemented youth engagement programs to enhance participation and retention.
- Mentored participants through individual goal-setting and personal development plans.
- Trained new staff on program protocols and best practices for youth engagement.
- Advocated for youth interests in meetings with stakeholders to drive policy changes and resource allocation.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Took part in sports, games, and movie nights with children.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated with different service providers to meet clients' individual needs.
Education
Bachelor of Science - Clinical Psychology
Pennsylvania State University
University Park, PA01-2030
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Workflow management
- Managed cash deposits and reconciled register totals at the end of each shift
- Handled secure cash transfers and nightly deposit procedures
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
Timeline
Manager on Duty
Black Rock Bar And Grill
04.2026 - Current
Server
Black Rock Bar And Grill
11.2025 - Current
Server
Texas Roadhouse
06.2025 - 11.2025
Server
Johnny Rockets Restaurant
12.2024 - 06.2025
Youth Development Professional
Youth Opportunity Investments
12.2023 - 12.2024
Bachelor of Science - Clinical Psychology
Pennsylvania State University