Hi, I’m
Kayda Thompson
Winter Garden
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Maintain CSAT and Quality scores of 100%
Overview
2
years of professional experience
Work History
Concentrix
Collections Agent
03.2021 - 06.2023
Job overview
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Meadowbrook High SchoolKingston Jamaica
High School Diploma
07.2021
Skills
- Repayment Negotiations
- Billing and Collections Best Practices
- Goals and Performance
- Team Oriented
- Past Due Procedures
- Payment Scheduling
- Communication
- Problem Solving
- Empathy
- Negotiation
Languages
English
Native or Bilingual
English
Timeline
Collections Agent
Concentrix
03.2021 - 06.2023
Meadowbrook High School
High School Diploma
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