Kayden Bottiglierie
Mesa,AZ
Summary
Established a sound reputation for exhibiting strong customer relations to customers and co-workers. Proven ability to exceed performance expectations and goals in a high-pressure environment. Decisive team player with excellent written and verbal communication and interpersonal skills as well as the ability to develop relationships at all corporate levels. Quick to master new skills and grasp new ideas with minimal supervision.
Overview
11
11
years of professional experience
Work History
Billing, Dispatch & Customer Service Manager
Hicken Air
12.2023 - Current
- Managed a team of dispatchers, customer service representatives and AP/AR, fostering a collaborative work environment to ensure smooth operations.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Service, Office, and Fleet Manager
Climate Pro Air Conditioning and Heating
01.2017 - 12.2023
- Oversee inventory of parts and vehicles by regularly negotiating and purchasing needed collateral while keeping company budget in mind
- Responsible for creating and exceeding company metrics by individually coaching a staff of 14 Technicians
- Oversee company accounting by regularly reviewing internal and external business transactions for accuracy
- Achieve measurable business growth through developing and maintaining a culture of inclusivity and recognition.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Correctional Officer
ASP Red Rock Correctional Center
01.2016 - 01.2017
- Maintained constant reporting every 15 minutes on inmate whereabouts and actions for the entirety of the shift.
- Escorted inmates to hospitals as needed
- Patrolled perimeter of facility
- Obtained firearms license to carry.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Office Administrator
Climate Pro Air Conditioning and Heating
01.2014 - 01.2016
- Oversee day-to-day office operations including office maintenance
- Process internal and external office expenses
- Regularly investigate and correct office expense reports
- Updated company pricing collateral as needed
- Oversee processing of client payments as well as collect past due balances
- Answer inbound calls and address clients' questions.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Reduced overdue payments by consistently following up on unpaid claims within standard billing cycle timeframe.
Education
Leadership and Business Development -
12.2023
HS Diploma -
05.2013
Skills
- Supply Chain Management
- Detail Oriented
- Employee Development
- Effective Communicator
- Decisive Problem Solver
- Price Bid/Negotiation
- Analytical
- Growth Driven
- Leadership
- Microsoft Outlook, Word, and Excel
- Excellent time management skills
References
- Natalee Homa, (480) 370-0792
- Nick Thomes, (480) 298-8733
- Sheri Tropio, (480) 721-8922
- Brad Waters, (480) 828-5735
Timeline
Billing, Dispatch & Customer Service Manager - Hicken Air
12.2023 - Current
Service, Office, and Fleet Manager - Climate Pro Air Conditioning and Heating
01.2017 - 12.2023
Correctional Officer - ASP Red Rock Correctional Center
01.2016 - 01.2017
Office Administrator - Climate Pro Air Conditioning and Heating
01.2014 - 01.2016
Nexstar Network Training - Leadership and Business Development,
Westwood High School - HS Diploma,
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