Kayden Finlayson
Pleasant Grove,UT
Summary
Business Intelligence professional with a BYU Economics degree and over 4 years of progressive experience in data analytics, reporting automation, and team leadership. Proven track record of building SQL-based data pipelines, Tableau dashboards, and automated reporting systems that support executive decision-making.
Overview
6
6
years of professional experience
Work History
Team Lead - Workforce Management
LendingClub
Lehi, Utah
10.2022 - Current
- Built automated reporting infrastructure: Created integrated Excel, Tableau, and SQL solutions connecting Five9 and Verint data sources, eliminating manual processes, and improving reporting accuracy for executive dashboards.
- Developed SQL data pipelines: Designed complex queries in Trino to join multiple operational tables, delivering consistent adherence, occupancy, and service-level analytics, supporting leadership decision-making.
- Led enterprise system migration: Rebuilt the entire reporting infrastructure during the company-wide platform transition, ensuring uninterrupted access to critical business metrics and operational visibility.
- Created process optimization tools: Developed VBA-based solutions, streamlining operational coordination with external partners, reducing communication gaps, and improving efficiency.
- Delivered executive analytics: Produce actionable KPIs and data visualizations for weekly and monthly leadership meetings, translating complex datasets into strategic business insights.
- Implemented data quality assurance: Enhanced validation processes across Five9, Verint, and Tableau platforms, proactively identifying and resolving discrepancies before impacting leadership reporting.
- Managed cross-functional teams: Led analysts while collaborating with operations, analytics, and leadership to ensure data-driven business planning decisions.
Sr Analyst WFM - Scheduling
LendingClub
Lehi, Utah
10.2021 - 10.2022
- Optimized operational performance: Analyzed performance data to implement scheduling adjustments, maintaining service level agreements while balancing cost-effectiveness across business units.
- Supported strategic planning: Partnered with department managers and HR leadership to align analytical insights with organizational objectives, translating data findings into actionable business strategies.
- Managed operational systems: Maintained and optimized scheduling software platforms, ensuring accurate resource allocation, and coordination across operational teams.
Intraday Management Specialist
LendingClub
Lehi, Utah
02.2020 - 10.2021
- Monitored real-time operational metrics: Tracked adherence, staffing levels, performance indicators, and volumes across 15 business groups, providing daily efficiency recommendations to management.
- Coordinated large-scale operations: Managed scheduling and activities for over 600 employees, making real-time adjustments based on performance data and operational forecasting.
- Implemented cost optimization strategies: Analyzed staffing patterns and performance trends to recommend resource adjustments, balancing service quality with operational efficiency.
- Facilitated multi-location coordination: Established communication protocols and reporting processes across four operational locations and two partner organizations.
Education
Bachelor of Science - Economics
Brigham Young University
Provo, UT05-2019
Skills
Data & Analytics: SQL (Trino), Tableau, Data Visualization, Statistical Analysis, Reporting Automation, Business Intelligence, Excel (Advanced), VBA Programming
Technical Platforms: Five9, Verint, Calabrio, Process Automation
Leadership & Business: Team Management, Cross-functional Collaboration, Executive Reporting, Process Optimization, Project Management
Timeline
Team Lead - Workforce Management
LendingClub
10.2022 - Current
Sr Analyst WFM - Scheduling
LendingClub
10.2021 - 10.2022
Intraday Management Specialist
LendingClub
02.2020 - 10.2021
Bachelor of Science - Economics
Brigham Young University