Kayden Gard
300 Rooftop Bar
Waukee,Is
5
years of professional experience
Dynamic Service Leader with a proven track record at Chipotle, excelling in team training and customer service. Adept at problem-solving and crowd management, I enhanced staff productivity and ensured guest satisfaction through effective communication and reliable operational oversight. Committed to maintaining high standards in fast-paced environments.
Work History
Service Leader
1 Year 4 Months- Supervised frontline crew to maintain fast, accurate food preparation and service flow.
- Monitored food safety, sanitation, and temperature standards throughout shift operations.
- Trained new team members on prep procedures, service routines, and guest standards.
- Resolved guest concerns promptly to support positive dining experiences and recovery.
- Reassigned labor based on volume, ensuring efficient coverage across service stations.
- Coordinated cash handling, register accuracy, and end-of-shift reconciliation tasks.
- Inspected line readiness, ingredient availability, and equipment cleanliness before opening.
- Communicated priorities clearly to crew to maintain consistency during peak service periods.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Enhanced staff productivity with regular training sessions and performance evaluations.
Security Officer
2 Years 11 Months- Patrolled assigned areas to deter unauthorized activity and maintain safe, secure premises.
- Monitored CCTV, alarms, and access control systems for suspicious activity and policy compliance.
- Documented incidents, safety hazards, and daily shift activity with clear, accurate reports.
- Responded to emergencies, coordinated with law enforcement, and supported evacuation procedures.
- Enforced visitor screening, badge checks, and entry protocols to protect restricted areas.
- De-escalated conflicts professionally while maintaining calm control during high-pressure situations.
- Trained new officers on post orders, radio procedures, and site-specific security standards.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Crewmember
1 Year 5 Months- Took customer orders accurately at counter, drive-thru, and kiosk.
- Prepared menu items following food safety and quality standards.
- Operated cash register and POS system to process payments.
- Maintained clean, sanitary dining areas, equipment, and workstations.
Crew Member
1 Year 4 Months- Prepared menu items following food safety and quality standards
- Operated register and processed customer transactions accurately
- Restocked supplies to maintain efficient service flow
- Cleaned workstations and sanitized equipment throughout shift
- Followed daily opening and closing procedures consistently
Bouncer
3 Months- Enforced guest screening, ID verification, and dress code compliance at entry points.
- Monitored crowd flow to maintain safe capacity and orderly rooftop bar access.
- De-escalated confrontations quickly to protect guests, staff, and property.
- Coordinated with bar staff and management on VIP access, reservations, and line control.
- Documented incidents clearly and communicated concerns through radio and shift handoff.
- Patrolled venue areas to identify safety risks, prohibited items, and policy violations.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Education
High School Diploma
Skills
Good under pressure
Physical strength
Good people person
Determined
Crowd management
Team Training
Teamwork
Customer service
Problem-solving
Problem-solving abilities
Reliability
Organizational skills
Team leadership
Timeline
Bouncer
300 Rooftop Bar
07.2026 - CurrentRead More
Service Leader
Chipotle
06.2025 - CurrentRead More
Security Officer
Phoenix Security Company
09.2023 - 08.2026Read More
Crewmember
Taco John’s
03.2023 - 08.2024Read More
Crew Member
McDonald’s
06.2021 - 10.2022Read More
Ankeny High School
High School Diploma
Read More